bugzilla advice.

[Aaron Konstam]

I have been roundly scolded for not using bugzilla so let me illustrate
my current problem with this technique.

1. Currently on my FC6 machine gnome-cd crashes with a segmentation
fault when run. No errors are placed in log/messages.. Exactly what
information can I send to bugzilla to allow this to be debugged. On the
other hand grip refuses to admit that the CD is available even though
its icon appears on the desktop. Again no error messages appear except
that the grip window shows nothing to play, so what bugzilla information
would be helpful. 

2. Similarly with the system not recognizing my sound card. What
information would help anyone figure out what is happening. I could send
information on my sound card. But it is an old one that no one at Red
Hat probably has any access to. Now here is the funny thing . When the
system boots early in the boot process the card is recognized. But that
is the last time the system admits that the card is present. Would that
fact be important to identifying the problem.

I am not trying to be difficult but I really would like to know how
other people approach bugzilla reporting on these issues.
-- 
Aaron Konstam <akonstam at sbcglobal.net>