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Re: fedora-list Digest, Vol 35, Issue 9



On Tue, 02 Jan 2007 13:17:16 -0500
George Hare <hare george gmail com> wrote:
> > > > > > Will there any more updates for FC6?
> > > > >
> > > > > As FC6 is the current "release" version of Fedora, is there any reason
> > > > > why you think there wouldn't be?

> Is there any reason you answer questions with questions?

Indeed there is.

In this case, I suspected that you were somehow confused about what software or
version of "whatever" you were running.  For example, many people, especially
those new to computers, view their computer as a monolithic device and when you
ask them what software  they used to create a certain document they reply
"Dell".  By asking you a question in reply to your original query I was
attempting to clarify what it was that you are really attempting to find out.
Updates to FC6 in general?  That seemed an odd question to ask in view of
the fact that updates are and have been reasonably continuous.

Accordingly,  were you then asking about updates to a previous version of FC?
Updates to a particular package that you haven't seen any updates for in some
time and are having some problem with in some way?  Something else completely?

It is difficult to provide a vaguely worded or ambiguous question with a useful
answer; therefore it is sometimes necessary to ask one or several questions to
clarify what it is that the person asking the question really wants to know.

As a further example, if someone says "I have a problem with X" then I will
probably ask what error messages they see or what behaviour they observe.

It's simply part of how things work when computer troubleshooting and solving
problems in general.

I hope this clarifies how the process of providing assistance for
computer-related problems and issues works.



-- 
MELVILLE THEATRE ~ Melville Sask ~ http://www.melvilletheatre.com


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