suggestion for mailing list
David Timms
dtimms at iinet.net.au
Mon Jun 11 22:29:26 UTC 2007
Manuel Arostegui Ramirez wrote:
> El Lunes, 11 de Junio de 2007 20:52, Les escribió:
>> Hi, everyone,
>> I remember the welcome message from older bulletin boards, which gave
>> you some info about the board and its uses/customs/guidelines. It seems
>> to me that we could do new posters a favor by sending them such a
>> message when they join the list. The subject line should be something
>> like Getting the most out of fedora-list.
>>
>> Text something like:
>>
>> Basics:
>> This list is meant to help you get the best from your fedora
>> installation. People here will help you find and fix problems, guide
>> you to best practices, and generally share their knowledge with you. In
>> return you should contribute what you learn. As you become comfortable
>> with fedora, it is desirable to add to the information used to improve
>> and maintain the system through bugzilla (this should be a link to a
>> document describing how to setup bugzilla and how to report bugs).
>>
>> When you have a problem with fedora here is a simple process to help
>> you find the problem:
>>
>> 1. What were you doing? The program you started, the action you were
>> taking (as best
>> you can remember it), and what happened.
>> 2. Record the error message(s) that you get on screen.
>> 3. Look in the log files (list here)
>> 4. Search the mailing list (link here) for the error message. If it
>> is found, read that thread. Search the mailing list for the program you
>> were running and the last action you did. Read that thread.
>> 5. Search the mailing list for the errors from the log files and read
>> those threads.
>> 6. If this doesn't help, post a message to the group with the subject
>> line:
>> programname errormessage problemtitle
>> In the message put the brief description of what you were doing,
>> what logs you have read and any error messages. Describe any steps you
>> took from the mailing list and mention that you read several threads by
>> thread subject. This will help the list and you by reducing the search
>> time for your problem.
>> 7. Do exactly what you are told by the list members and email them the
>> results.
>> 8. When the problem is fixed post a final message with "solved"
>> appended to the subject and in the message describe the step that solved
>> the issue.
>>
>> This will help you and the list immensely. We want you to be a happy
>> and productive member of our community.
>>
>> Regards,
>> The Fedora list
>> (address here)
>> (unsubscribe link here)
>>
>> What do you all think?
>>
>> Regards,
>> Les H
>
> I totally agree, but I wonder who's gonna read all that stuff.
> I hope that will not turn to be like all the "license" no one reads when
> installing a new program just accept it
I think it is a good idea - perhaps it should be part of the
once-a-month list membership email that goes out as well. Les if you
have a wiki account, you could begin construction of a wiki page - this
lets other contributors provide their input easily.
We would need to simplify: I reckon some people see more than 2 steps
and abort mission...
One thing I wonder is: how do I search the list ?
If you keep list email you can do it in your email package, but
otherwise gmane.org is one of the better ways to search the list: the
redhat list search is kin' o' crap. One of the fedoraX web sites does
have a forum structure connected up to lists, yet I like the proper
threading structure that is shown by thunderbird or gmane.
Perhaps there would be some call for a fedora-beginners-list or
fedora-advanced-list or fedora-third-party {ie 3d drivers, programs with
non-free licences etc}. This might be a little confusing at first -
which list should I join, but may help to reduce the traffic in any one
list to reasonable levels.
A requirement might be to provide a smolt hardware id {, and maybe a
list of installed packages from outside fedora repos }?
DaveT.
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