Fedora 7

[Timothy Murphy]

Rahul Sundaram wrote:

>> It would be perfectly simple to have a feedback form
>> with a number of checkboxes,
>> eg "Did you have any problems installing?" [Yes or No],
>> If Yes, ask a small number of questions
>> to establish where the problem occured.
>> "Did you install KDE or Gnome?"
>> "Did you update or do a clean install?"
>> 
>> If it were slightly more sophisticated
>> the program could probably ascertain the computer in use.
> 
> We don't have the resources within Fedora yet to sort through the
> results of the survey on a ongoing basis. It it not a new idea and has
> been done before
> 
> http://fedoraproject.org/wiki/Marketing/Surveys
> 
> Survey can show broad indications and are helpful on occasions but if
> you have a problem with a specific program like Anaconda bugzilla cannot
> be replaced by surveys.

1. I don't think a simple form with multiple choice answers
would call for any significant resources.
One could simply report what the responses were,
eg 73% of respondents said the DVD installation worked without problems.

2. I don't see how redhat can have any idea of how well their system works,
if they have no feed-back.

Judging from this newsgroup/mailing list a high proportion of users
seem to have had problems installing F-7.
But maybe only people with problems write to the list?
Who knows?

3. The issue of reporting bugs is completely different.
In my view this is too complicated,
and for that reason only a tiny proportion of people with problems
will submit bugzillas.

Having said that, I've submitted xorg bugs in the past
and never had any response.
But I submitted an anaconda bugzilla for F-7 a couple of days ago
and already have a lucid response:
<https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=241991>.


-- 
Timothy Murphy  
e-mail (<80k only): tim /at/ birdsnest.maths.tcd.ie
tel: +353-86-2336090, +353-1-2842366
s-mail: School of Mathematics, Trinity College, Dublin 2, Ireland