Fedora 7

Rahul Sundaram sundaram at fedoraproject.org
Tue Jun 5 16:27:58 UTC 2007


Timothy Murphy wrote:

> 
> 1. I don't think a simple form with multiple choice answers
> would call for any significant resources.
> One could simply report what the responses were,
> eg 73% of respondents said the DVD installation worked without problems.
> 

It's hard to know what you would Fedora to do. Maybe you can post to 
Fedora-devel list with more details instead of in middle of a unrelated 
thread.

> 2. I don't see how redhat can have any idea of how well their system works,
> if they have no feed-back.

Who said they don't? Bugzilla, customer contacts, surveys etc. Maybe not 
the exact same way you expect but it's happening nevertheless.

> Judging from this newsgroup/mailing list a high proportion of users
> seem to have had problems installing F-7.
> But maybe only people with problems write to the list?
> Who knows?

You are merely speculating without any data. I could speculate otherwise 
but doesn't make any difference.

> 3. The issue of reporting bugs is completely different.
> In my view this is too complicated,
> and for that reason only a tiny proportion of people with problems
> will submit bugzillas.

Like I said before, there is ongoing work on a client solution for this 
issue. Survey won't give developers the detailed information they need 
to fix issues in many cases.

> 
> Having said that, I've submitted xorg bugs in the past
> and never had any response.
> But I submitted an anaconda bugzilla for F-7 a couple of days ago
> and already have a lucid response:
> <https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=241991>.

You can't generalize. If bugzilla reports don't get responses and they 
are important issues you can ask for a update in the report again or 
post to fedora-devel list.

Rahul




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