OT: Request for Help Desk / Ticket System software.

John Summerfield debian at herakles.homelinux.org
Wed Nov 14 06:48:17 UTC 2007

Tim wrote:
> On Tue, 2007-11-13 at 16:08 -0600, Chris wrote:
>> You are correct - However, when creating a ticket (as an agent) for a
>> user, it seems to require the users email address. That works in some
>> cases but for users that do not have email addresses - its a no go.
>> Simple because the MySQL database uses the email address as a key.
>> I have not figured a way around that. 
> Instruct users without an e-mail address to use a predefined one?  Or do
> some scripting that does it for them.
> e.g. none at example.com

That won't work if you want to distinguish between users.



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