OT: Request for Help Desk / Ticket System software.

Tim ignored_mailbox at yahoo.com.au
Wed Nov 14 08:45:11 UTC 2007

>>> You are correct - However, when creating a ticket (as an agent) for a
>>> user, it seems to require the users email address. 

>> Instruct users without an e-mail address to use a predefined one?  Or do
>> some scripting that does it for them.
>> e.g. none at example.com

John Summerfield:
> That won't work if you want to distinguish between users.

I agree that it's a silly workaround, but aren't they also asked to
enter a real name?

The other obvious hack would be to use some-unique-name at example.com.
Which would probably require automatic generation of the unique portion,
do-able, but there's gotta be something better.

(This box runs FC5, my others run FC4 & FC6, in case that's
 important to the thread.)

Don't send private replies to my address, the mailbox is ignored.
I read messages from the public lists.

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