OT: Request for Help Desk / Ticket System software.
David Timms
dtimms at iinet.net.au
Tue Nov 13 10:47:52 UTC 2007
Chris wrote:
> I'm looking for some Help Desk / Ticket System for Fedora. If possible
> , this system should not be dependent on email addresses.
>
> Ones I have worked with REQUIRES an email address for a user requesting
> help. This is not functional when end users call in an issue and do not
> have email addresses.
>
> Any idea would be greatly appreciated!
otrs.
a ticket can be created from phone call or from{/to} email.
custom reports are a bit tricky.
in fedora.
DaveT.
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