Using Bugzilla ??

[Anne Wilson]

On Sunday 16 August 2009 15:33:42 William Case wrote:
> Hi;
>
> I think these are questions that regular Bugzilla users can answer.
> They don't seem to be answered in RH/Fedora Bugzilla Help, F11 release
> notes and wiki or elsewhere that I can see.
>
> 1) I have registered with RH/Fedora Bugzilla and have an account.  I
> file about 2-4 bugs per Fedora version. Yet when I open Bugzilla and get
> the Home or Search page, the 'New' link just keeps returning me to (or
> refreshing) the 'Search' page instead of going to a new report.
>
Perfectly reasonable in that it tries to stop the creation of dozens of 
identical bug reports.

> I have an URL from a couple of years ago that I use for a new report
> https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora but if I start
> there, I dare not click a link to 'Home' or 'Search' or 'Browse' because
> I can't get back to the Report page without closing down and re-using
> the above URL.
>
If you have previously searched and know that the bug does not already exist 
you can simply carry on, using the wizard to create the report.  I don't have 
bugzilla open in front of me, but I've used it today, doing the search first, 
then starting the bug report.

> To get to the 'Search' page on purpose I use
> https://bugzilla.redhat.com/enter_bug.cgi?classification=Fedora , if
> that makes a difference.
>
> Have I set something up incorrectly or missed something in my account
> registration so that the 'New' link doesn't work?
>
Probably not, except that you didn't notice that by scrolling down a little 
you can carry on with the report.

> 2) While loading the 'Search' page is almost instantaneous, loading a
> 'New' report page seems to take forever. ( at least 30 sec, often much
> more)
>
I think the server is heavily used.  We seem to spend a lot of time 'Waiting 
for.....' :-) - just in the queue, I guess.

> 3) How do I get my *original bug report* sent to me so I can keep a bug
> thread going from the original filing through all responses?  I am sure
> this is just some personal configuration or check box I have missed.
>
That's the default, surely?  I always get a copy of mine and of all answers in 
the bug report.

> 4) How can I cancel or remove a Bug report?  For example, how can I
> remove a late night bug report, to which the answer becomes abundantly
> obvious in the clear light of morning, after a night's sleep.  Or, are
> such stupidities permanently recorded for all to see.
>
Just go back to the report and confess :-)  I *think* you can mark it closed 
yourself.  Otherwise, the triager will.

> 5) In repo, there is a Bugzilla program.  Is this program for
> maintainers and developers or would it be useful to a casual user like
> me?
>
I wouldn't have thought so.  I would guess that it's intended for development 
work, tracking bugs there.  But that's sheer guesswork.

> 6) Somewhere in the Fedora documents, discussing a bug on IRC or the
> fedora-test-list mailing list is suggested.  Are these mainly for
> maintainers and developers or are they recommend sites for users too?

Some are specifically for developers, but many willingly talk to users.  You 
could try #fedora or #fedora-kde.

Anne
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