APC UPS

[Mikkel L. Ellertson]

Robert L Cochran wrote:
> 
> A warranty claim seems so easy, doesn't it? Getting that claim honored
> is an expensive process. I did this for a Western Digital hard drive,
> but I had to pay for the packaging and mailing cost to send the hard
> drive I was making warranty claim for to their testing center. I also
> had to take the time to prepare the unit for mailing and then actually
> mailing it. That time is worth money and it cost me close to what the
> hard drive is worth. The entire decision to replace the hard drive
> appears to be entirely at Western Digital's discretion; they could have
> refused to replace it. In my case they decided to. The entire process of
> replacement took about 5 weeks before the replacement drive was received
> in the mail. This was not a new drive but a refurbished one. It may have
> been about as costly but much faster time-wise simply to toss the drive
> and buy a new one, and I suspect that is why Western Digital has this
> process in place.
> 
I have had good luck getting Western Digital drives replaced. If you
run their diagnostic code, or have a drive that will not test
because it will not spin up, you can go for an advance exchange -
you have to have a credit card, so they can charge you if you do not
send the bad drive back.

The way it works is that they send you out a replacement drive, and
you send the bad drive back in the same packaging. I believe return
shipping was also pre-paid. I do know they had the return shipping
label printed. I think I just had to drop it off at UPS or FED-X.
They also included warranty information, as the replacement drive
warranty expired when the warranty on the old drive expired.

Mikkel
-- 

  Do not meddle in the affairs of dragons,
for thou art crunchy and taste good with Ketchup!

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