APC UPS

[Bill Davidsen]

Mikkel L. Ellertson wrote:
> Robert L Cochran wrote:
>> A warranty claim seems so easy, doesn't it? Getting that claim honored
>> is an expensive process. I did this for a Western Digital hard drive,
>> but I had to pay for the packaging and mailing cost to send the hard
>> drive I was making warranty claim for to their testing center. I also
>> had to take the time to prepare the unit for mailing and then actually
>> mailing it. That time is worth money and it cost me close to what the
>> hard drive is worth. The entire decision to replace the hard drive
>> appears to be entirely at Western Digital's discretion; they could have
>> refused to replace it. In my case they decided to. The entire process of
>> replacement took about 5 weeks before the replacement drive was received
>> in the mail. This was not a new drive but a refurbished one. It may have
>> been about as costly but much faster time-wise simply to toss the drive
>> and buy a new one, and I suspect that is why Western Digital has this
>> process in place.
>>
> I have had good luck getting Western Digital drives replaced. If you
> run their diagnostic code, or have a drive that will not test
> because it will not spin up, you can go for an advance exchange -
> you have to have a credit card, so they can charge you if you do not
> send the bad drive back.
> 
Is this a bootable test program, or does it require that you be running Windows? 
I've heard of hardware vendors claiming their hardware warranty only covered use 
in Windows machines.

> The way it works is that they send you out a replacement drive, and
> you send the bad drive back in the same packaging. I believe return
> shipping was also pre-paid. I do know they had the return shipping
> label printed. I think I just had to drop it off at UPS or FED-X.
> They also included warranty information, as the replacement drive
> warranty expired when the warranty on the old drive expired.
> 
> Mikkel
> 


-- 
Bill Davidsen <davidsen at tmr.com>
   "We have more to fear from the bungling of the incompetent than from
the machinations of the wicked."  - from Slashdot