fedora "consumer satisfaction" statistics

Antonio Olivares olivares14031 at yahoo.com
Mon Jul 27 15:28:51 UTC 2009

--- On Mon, 7/27/09, David Boles <dgboles at gmail.com> wrote:

> From: David Boles <dgboles at gmail.com>
> Subject: Re: fedora "consumer satisfaction" statistics
> To: "Community assistance, encouragement, and advice for using Fedora." <fedora-list at redhat.com>
> Date: Monday, July 27, 2009, 7:56 AM
> David L wrote:
> > Is there any way to rank one's satisfactions with
> different
> > components of fedora and the release as a whole? 
> It would
> > be really nice if people could express their
> displeasure or
> > lack thereof without (or in addition to) sending
> emails to the
> > list.  For example, a lot of people bitch about
> pulseaudio,
> > networkmanager, and say things like "fedora 11 worst
> then
> > ever release".  But I'd like to know statistics
> on these things
> > rather than just seeing a random samples of emails
> that
> > say "this is broken" and "works for me".
> What you are looking for, and many here lately are missing,
> is a
> personal 'blog'. Some that post here have this *help me
> with a Fedora
> problem* list confused with a 'rant and rave' personal
> blog. Or general
> chat list. Which it is not.
> > I know one can file bug reports and watch bug reports,
> but
> > I'm not sure if there is a way to tell how happy
> people are
> > with something.  For example, I might file a
> bunch of bug
> > reports against a component even though I'm in
> general
> > pretty happy with it.  And I might file a single
> bug report
> > against something that doesn't work at all for me
> > (for me, it's pulseaudio and Intel video).  And I
> don't file any
> > bug reports against KDE, which I stopped using when
> 4.x
> > was introduced into Fedora because it was so broken at
> that
> > time.  I'd like to see a plot versus Fedora
> release of the user
> > satisfaction of KDE... I suspect it plummeted with
> fedora 8
> > (or whatever release started using 4.x) and isn't back
> to
> > where it was before.
> It has been my experience here that few, very few, people
> write in and
> say that 'everything is beautiful. Everything works
> out-of-the-box. All
> is wonderful.  :-)  After all it is a help list
> not a praise list.
> Some people, the majority, write here because something
> just does not
> work correctly for them. Or just how they think it should
> work. Many
> here are knowledgeable and try to help.
> Some people, a vocal minority, write here to 'rant and
> rave'. To spout
> off about how bad Fedora is. Or how the way Fedora is is
> bad because
> <their_reason_goes_here>. I tolerate those posts for
> two, sometimes
> three, posts then I have a special place to store their
> posts from then
> on. It's name is /null/void.  :-)
> > On a related topic, is there a way to find per
> component
> > statistics on the percentage of bug reports that are
> > fixed before the next release?
> This someone else will have to comment on. Adam might
> know.
> -- 
>   David

The word blog has been mentioned many times before, has it made a difference?

people have the right to rant/bitch/moan/groan/.../etc

They should have added that to mail name:

instead of 

"Community assistance, encouragement, and advice for using Fedora." <fedora-list at redhat.com>

Have this:

"Community ranting/bitching/moaning/groaning about Fedora." <fedora-list at redhat.com>

We see many messages that are interesting, and there sometimes is no way that we can help/advice (WE DON"T HAVE THOSE PROBLEMS, pulseaudio works, I can play CD's, WMV play fine, I have mplayer, gnome-mplayer, gecko-mediaplayer, .., etc)  

I don't update (except kernels), and believe me here Fedora has dropped the ball on this one(Regular Fedora and *NOT* Rawhide).  I luckily have computers that let most things JUST WORK(TM).  

As far as BUGS GO, there are 321 bugs open?


Shows 321 bugs open bugs blocking the Fedora 11 target bug.  What should be done with these bugs?

KDE 4.X has come along nicely, (Thanks to many like Rex and Kevin(yes even though you hate nvdia crap :) ) things have improved and getting better and better.  

There are many configurations and customizations that a default installation does not work for everybody and as such people have problems with pulseaudio, rythmbox, ..., etc.  Things were working, but an update or group of updates broke it?  Is it the users fault for applying the updates, NO.  Is the users fault that while applying updates, things break, NO.  People write here for help, and sometimes get it and sometimes they need to write again because people might not know the answer or it is just a trivial solution.

Anyhow, about the statistics, people have suggested a Web SURVEY, the idea has been knocked out several times.  There is also SMOLT and (not everybody might send in their profile, why? because the card is not supported, module is not in kernel, network encrypted/not enabled, modem is a winmodem and needs drivers to connet), etc.  

There lies, damn lies and statistics.  What are statistics good for?
I wish I could help everyone get rid of their troubles and make Fedora the best distribution out there, but it is hard to do and that might not be the goal of Fedora after all?  Many people would like for it to be, but it is not and maybe one day things might change, but maybe not?

my $0.02  




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