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Re: dormant bugs and our perception



On Jan 2, 2008 9:23 AM, Greg DeKoenigsberg <gdk redhat com> wrote:
> On Mon, 31 Dec 2007, Jon Stanley wrote:
>
> > I was triaging old bugs in the FC6 kernel, and got this back form a
> > reporter.    While I agree that a lack of response can be frustrating
> > to a reporter, I'm not entirely sure what (if anything) we can do
> > about it.- I'm sending this to marketing-list since it seems to be a
> > problem for us rather than QA - though probably both, and I'm sure
> > alot of us are on both.
>
> Handling this exact kind of problem is why bug triagers are worth their
> weight in gold.
>
> Because here's the thing: people don't expect all of their bugs to be
> magically fixed.  (Well, some do, but it doesn't make good business sense
> or good community sense to cater to unreasonable people.)
>
> What they *do* expect is for someone to say, "gee, thanks for posting this
> bug, we'll set the priority accordingly and maybe poke a developer."  And
> we fail pretty miserably at that.
>
> Cross-posting to the Fedora advisory board list.  Our inability to create
> and nurture a bug triage community continues to be painful, and our
> current QA resources within Red Hat continue to be (necessarily)
> technically focused rather than community focused.  This is a problem we
> need to solve.

I know ideas are a dime a dozen but here is one idea anyway ...

We've been discussing how universities can take a more active role in
helping students find suitable open source projects to participate in
and ways they can find a fit between their skills and the needs of
open source projects elsewhere.

I think it would be immensely helpful to those of us at universities
who don't have a lot of direct access to students to have one
marketing tool available to us ... an eye-catching poster that we
could scatter around campus ... perhaps containing a short list of
fedora needs that don't require a lot of technical skill and an empty
spot where we might add some mentor contact information for anyone
interested.

John


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