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Re: dormant bugs and our perception



On Jan 2, 2008 10:00 AM, inode0 <inode0 gmail com> wrote:
> On Jan 2, 2008 9:23 AM, Greg DeKoenigsberg <gdk redhat com> wrote:
> > On Mon, 31 Dec 2007, Jon Stanley wrote:
> >
> > > I was triaging old bugs in the FC6 kernel, and got this back form a
> > > reporter.    While I agree that a lack of response can be frustrating
> > > to a reporter, I'm not entirely sure what (if anything) we can do
> > > about it.- I'm sending this to marketing-list since it seems to be a
> > > problem for us rather than QA - though probably both, and I'm sure
> > > alot of us are on both.
> >
> > Handling this exact kind of problem is why bug triagers are worth their
> > weight in gold.
> >
> > Because here's the thing: people don't expect all of their bugs to be
> > magically fixed.  (Well, some do, but it doesn't make good business sense
> > or good community sense to cater to unreasonable people.)
> >
> > What they *do* expect is for someone to say, "gee, thanks for posting this
> > bug, we'll set the priority accordingly and maybe poke a developer."  And
> > we fail pretty miserably at that.
> >
> > Cross-posting to the Fedora advisory board list.  Our inability to create
> > and nurture a bug triage community continues to be painful, and our
> > current QA resources within Red Hat continue to be (necessarily)
> > technically focused rather than community focused.  This is a problem we
> > need to solve.
>
> I know ideas are a dime a dozen but here is one idea anyway ...
>
> We've been discussing how universities can take a more active role in
> helping students find suitable open source projects to participate in
> and ways they can find a fit between their skills and the needs of
> open source projects elsewhere.
>
> I think it would be immensely helpful to those of us at universities
> who don't have a lot of direct access to students to have one
> marketing tool available to us ... an eye-catching poster that we
> could scatter around campus ... perhaps containing a short list of
> fedora needs that don't require a lot of technical skill and an empty
> spot where we might add some mentor contact information for anyone
> interested.
>
I couldn't agree more.  This is a great spot for anyone to step into
the community and make a difference.
> John
>
>
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