destructive marketing?

[David Nielsen]

2008/9/26 Karsten 'quaid' Wade <kwade at redhat.com>

> One thing I kept reading in recent time on fedoraforum.org is how much
> of a disconnect people felt between the marketing message for F9 and the
> reality.  "If they had just said it's a beta X.org and beta KDE, suck it
> up, it would have been easier.  But they invited all these new users
> with slick shiny promises and let them down."
>
> I'm going to try to address this head-on in the release documentation,
> with sections that highlight potential and known problems.  I'm not sure
> what to do about the marketing message except to note that we don't want
> to undermine our success through over-hype.


By coincidence I had the very same conversation with a friend today. He said
he had switched away from Fedora because it was to buggy but talking to him
it turned out he never actually told us that about his problems. When I told
him that we would be happy to take his bugreports and he seemed to see the
light. He promptly told me he would give Fedora another try and I told hm
that we had a Beta release coming out soon if he was up to helping us find
problems before they tear him down which he was.

I think it would be helpful with one standard link in the browser setting
was to a wiki page called "Experiencing problems?" which would present a
guide with screenshots on how to tell us that the user is experiencing
problems. Mainly because we lack something as cool as Ubuntu' Apport being
enabled by default to help the user in doing this operation.

- David
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