more setroubleshoot troubles ;)

[Tom London]

On 1/5/07, John Dennis <jdennis at redhat.com> wrote:
> Thank you for bringing these issues to our attention, I'm going to be
> looking into them and I very much appreciate your input. But I have a
> favor to ask, because your mail client wraps long lines the information
> you're posting is very hard to read.
>
> It would be better use the bugzilla system rather than posting a problem
> report to an email list. The preferred procedure is to open a bugzilla
> and then *attach* the log information to the bug report (not paste into
> the comment section). This just makes it way easier for us to deal with
> these reports (because they are tracked, not buried in an inbox, and the
> logs can be read, parsed and not clutter the comment dialog). The easier
> it is for us to deal with problem reports the more likely they will get
> immediate attention.
>
> In the cases when it still makes sense to send log information to a
> mailing list please either set your mail client to not wrap text or
> better yet include it as an attachment.
>
> I'm replying to the list to encourage others to follow the same
> practice.
>
> --
> John Dennis <jdennis at redhat.com>
>
>
Sorry... no problem.  Will do.

tom
-- 
Tom London
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