Extreme pain trying to report bugs with Fedora Test 3

[Mike A. Harris]

On Wed, 5 Nov 2003, Justin Clift wrote:

>After loading Fedora Test 3 yesterday and finding a bug with the 
>OpenOffice.org links, I felt that I might as well do a bug report.
>
>However, the process for getting bug reports to the Fedora project is a 
>really complete Pain in the arse - to the point where I very nearly 
>didn't bother in fact - so I'm betting that a lot of other people are 
>also wanting to report bugs but not actually getting it done.
>
>Here's the process I followed:
>
>  + Started Mozilla and it immediately displays the 0.95 Release Notes.
>
>    Nothing really obvious here on how to report bugs.
>
>  + Went to the FAQ.
>
>    Turns out it's just a "general" FAQ with no useful info about 
>reporting bugs.
>
>  + Clicked on the "Participate" link on the left hand side.
>
>    It has a "How to Participate" list and one of the listed options is 
>"Reporting Bugs".  However, none of the listed options are links to the 
>appropriate places (probably an easy fix, and would be greatly helpful).
>
>    After looking through all the sections the only one that seems like 
>it's useful for reporting bugs is the "Communicate" one that gives 
>mailing list info.
>
>    My guts feeling here is that if there is a place for reporting bugs 
>(Bugzilla or something other than having to join a mailing list?) then 
>perhaps it would be beneficial to make it easier for people to find it?
>
>Regards and best wishes,

I'm kindof surprised you weren't able to find how to report a 
bug.  The proper place is http://bugzilla.redhat.com

Perhaps we should make that clearer for newer users who aren't 
necessarily already familiar with Red Hat or Fedora Core (and 
previously Red Hat Linux).  The default Mozilla page having a 
link to where to report bugs, or the GUI starting up with a 
message like that would be a good idea, as well as a 
bugzilla.redhat.com hyperlink on the desktop.

What does everyone else think?

-- 
Mike A. Harris     ftp://people.redhat.com/mharris
OS Systems Engineer - XFree86 maintainer - Red Hat