Why don't you guys like synaptic?

[Kim Lux]

On Thu, 2004-11-11 at 16:45 -0500, Paul Iadonisi wrote:
> 1) FC2 final-> FC3Test3 = no sound
> 2) Clean FC3rc3 = no sound
> 3) FC3rc3 -> rc5 via yum when I finally got the repository = no sound.
> 4) FC3final = no sound.
> 
> 1 - should have worked -- did you bugzilla?

I bugzilla'd.


> 2 - should have worked -- did you bugzilla (or update your bugzilla
> entry?

Yep, upgraded the bugzilla report. 

> 3 - no guarantees whatsoever ... the repo problem is no surprise and
> if
> you expect that to be fixed, you will be expecting for a long time

I fixed the repo myself.  It wasn't expected.

> 4 - should have worked, but only if you upgraded from FC2 or it was a
> clean install -- bugzilla?

Clean install.  I did a bugzilla. 

The issue here isn't that I had a bug or whether or not it got fixed.  I
am very happy with both the number of bugs in FC3 and the speed at which
they are gotten to.

The issue here IS that someone came on the list and told me the <sound>
problem was the result of running an upgrade instead of installing
fresh. (FC2 to FC3t3.)  I was guaranteed that installing fresh would fix
the issue.  Instead the issue has stayed with us through 4 releases.  

<See quotes below to substantiate this.>

The sound issue never had anything to do with being the result of an
upgrade.  The advice to upgrade was crap.  As far as I am concerned,
issues resulting from upgrades should be taken just as seriously as
issues from fresh installs.

I am not demanding a fix for anything.  The ONLY point I wish to make is
that the advice "Please reinstall fresh" NOT be given when someone has a
problem.  In 95% of the cases whether the install was done as a fresh or
upgrade makes no difference. 

For those doubting my experience, here are a few quotes from threads on
the topic:

"Upgrading to FC3t2 was not the best move now. I would suggest (to save
you time) just reinstall (you don't want to upgrade from where youre)
next week when FC3 final is released, you shouldn't have that
problem anymore."   Oct 27.

"A problem similar to this happened in the middle of testing between ine
test FC3 versions. If you read the archives for the Test list youill see
2 email posts about folks not being able to get sound output.
This has been fixed. This sounds like the same issue. He might need to
just upgrade his alsa libs and utils. But upgrading in FC3 is a mess ,
esspecially starting from test 2. I would advise him to try one of the
RC builds instead and then look into it."

"If you do a fresh install you will be fine. Try RC2."

And here is my bugzilla report:
https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=137579


To summarize:

a) telling people they have a problem because they've upgraded rather
than installed from fresh is probably crap.

b) reinstalling fresh probably won't fix a bug.

c) overall I am very happy with FC3 and its level of bugs and the speed
with which they are fixed.






-- 
Kim Lux (Mr.)  Diesel Research Inc