closing older bug reports without looking = bad practice ?

[John Ellson]

Dave Jones wrote:
> - When bugs have been in NEEDINFO states for _months_.
>   If the user has got tired reporting 'bug still there',
>   there's not a lot more I can do, and closing these bugs
>   does 'wake up' a bunch of dormant bugs.
>   
A problem with the NEEDINFO states is that the bug disappears from the 
"my bugs" query in bugzilla,
so if the user misses the email (or puts it off and then forgets) the 
bug is probably lost.

There is an RFE for bugs in the NEEDINFO state to be listed in "my bugs" 
in BZ# 174930

John