Bug report: the other side

[Jon Stanley]

On Sun, Mar 9, 2008 at 8:04 PM, Arne Chr. Jorgensen <achrisjo at yahoo.com> wrote:

> Perhaps some would be willing to write a few words about how that is.
> It probably difficult, as - like in my own case - the better info I supply,
> the
> easier it will be for the person handling the case.

Sure, I found the bug that you were referring to here
(https://bugzilla.redhat.com/show_bug.cgi?id=436644).  For this
particular bug, the following would be helpful:

If the application actually crashed (which it doesn't seem like it -
it seems that the problem is that the menus are in square symbols that
are useless), then a stack trace would be helpful.  If you're unsure
of how to get a stacktrace from a corefile:

1)  yum install yum-utils
2)  debuginfo-install tgif
3)  gdb /usr/bin/tgif <corefile>
4)  thead apply all bt full at the (gdb) prompt

Since the problem appears to be useless menu items, the locale that
you are using would be helpful, as well as what fonts you have
installed.  I'm not a desktop guy, so I can't say whether the
Xorg.conf and /var/log/Xorg.0.log would be useful in this case,
however, when in doubt, include the information (as an attachment of
type text/plain if it exceeds about 10-20 lines)

I just noticed that I had not hit send on this from last night.
John's reply is extremely useful.

However, as a member of the bug triage team, it's my responsibility to
tkae the bug of "my computer won't boot" and turn it into something
useful - either a duplicate of something already reported, or one that
has sufficient information to make it actionable.

Feel free to let me know if you have any more comments or concerns.

Thanks!
-Jon