Interesting comments

[John Summerfield]

James Laska wrote:
> On Wed, 2009-03-11 at 11:10 +0900, John Summerfield wrote:
>> Adam Williamson wrote:
>>
>>> Priority and severity can be set by reporters in MDV Bugzilla. It was my
>>> experience that reporters would frequently inflate these values in their
>>> initial reports. However, if a triage team member then re-set them to a
>> Last I looked (which was a while ago) there was no apparent definition 
>> of that these mean. Let me think:
> 
> While the URL doesn't start with fedoraproject.org ... I typically
> reference how a formal support team defines severity.  For example:
> http://www.redhat.com/support/policy/GSS_severity.html.  The wording of
> course is centered around a formal support organization, but the
> sentiment echoes what you've supplied John.

I'm not surprised:-) In a former life, I supported OS on IBM mainframes. 
IBM did publish definitions, but it was a _long_ time ago....


> 
> Would it make sense to begin fleshing out a definition in
> http://fedoraproject.org/wiki/Bugzilla/Severity ?
> 
>> Critical - system unusable
>> Serious - system usable with some impairment, or critical but with a 
>> workaround.
>> Moderate - causes occasional outages, misleading diagnostic messages
>> Cosmetic - spelling/grammar errors
>> Enhancement Request - not exactly a bug, but ....
>>
>> Everyone would probably agree that, if the system won't boot, that is 
>> critical. I would expect such a critical error would be a candidate 
>> release blocker.
> 
>> Probably, most would also reckon that a daily crash would qualify as 
>> critical, as would any major component such as X failing.
>>
>> As a user, I see Xen failures as critical. I bought a computer, with 
>> hardware virtualisation, just so I could use Xen. _I_ might accept that, 
>> on the above scale, it might be classified as "serious," but anything 
>> less would annoy me.
> 
> Thanks,
> James
> 


-- 

Cheers
John

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