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Re: Auto closing tickets from tickets which need more info



Gerwin Krist wrote:

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Hya,

Just a questions what about auto-closing tickets after a certain time
for tickets on NEEDINFO status. It happens VERY often that when I
set a ticket to "NEEDINFO" the reporter doesn't respond. Imho this a
waste of time for us, and these tickets won't be closed anyways.

Gerwin

Thats a good idea. How long do you think would be a appopriate time before auto closing a bug report. 2 weeks?

regards
Rahul


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