[K12OSN] switch advice: Netgear or 3com

norbert bear2bar at netscape.net
Mon Sep 27 17:55:26 UTC 2004

Hi Les,

Normally I would agree, however when the problem is in the vendors 
product I do expect them to support it without charge, and in this case 
it was the routers firmware that was problematic.
Second if the package says "works with Linux" or .... hmm "Linux 
friendly" then it is the vendors responsibility to provide initial setup 
support when problems are encountered. I wasn't suggesting that netgear 
should "teach" me or anyone how to do the configuration but rather 
provide support with the configuration when the outlined instructions 
don't work.
If, however, the issue is that the user can't connect a cable... then 
that's totally different... :-D


les at futuresource.com wrote:

>On Mon, 2004-09-27 at 12:17, norbert wrote:
>>The original reason that I had bought the netgear product was that the
>>literature & package both indicated that it worked with linux.
>>Needless to say I was extremely "!@#$%#@@###" when I learned that
>>linux support came at a price, since linux issues had to be escaladed
>>to their 2nd tier support & that level of support was not free!
>>I never got to considering a third party driver or application after
>>that response.
>Does any vendor teach you how to do configuration without some kind of
>support contract?  I'm usually happy to see 'works with Linux' on the
>box and don't expect it to mean more than that.
>  Les Mikesell
>    les at futuresource.com
>K12OSN mailing list
>K12OSN at redhat.com
>For more info see <http://www.k12os.org>
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