[K12OSN] switch advice: Netgear or 3com
bear2bar at netscape.net
Tue Sep 28 02:51:40 UTC 2004
Actually I sold it to a Windows user, but not before advising netgear
that I would never buy/recommend/use their products again and much to my
surprise they ignored me..... =-O
:-D :-D :-D
microman at cmosnetworks.com wrote:
> Les Mikesell wrote:
>> On Mon, 2004-09-27 at 18:36, "Terrell PrudÃ©, Jr." wrote:
>>> Were Cisco, in this scenario, to have told us, "Oh, you've got to
>>> pay yet extra on top of the promised support since you're running
>>> Macs and not Windows PCs," then they'd have lost a big customer in a
>> Yes, but Cisco doesn't give free support to anybody.
>> Les Mikesell
>> les at futuresource.com
> I agree, if you're referring to phone support. Catalyst 35x0 IOS is,
> though, free as in beer to download from their WWW site.
> However, the fact that Cisco doesn't give free phone support is not
> the point. Rather, it's that they follow what they do agree to.
> Cisco states that any computer that's 10BaseT, 100BaseTX, or 1000BaseX
> (specifically SX, LX, or T) will work with their Catalyst 3500XL and
> 3550 switches. My district agreed to those terms when we bought Cisco
> gear and got SMARTnet. If Cisco were to then turn around and say,
> "OK, *on top of what we've already agreed to with your SMARTnet*,
> you've got to pay yet extra for us to talk to you if you've got Macs
> on our switches", then this would be equivalent to what Norbert is
> experiencing with Netgear. Fortunately, Cisco didn't do that. :-)
> The point is, Netgear claimed that their stuff was Linux-friendly, and
> apparently it isn't without having to go through a bunch of hoops.
> Therefore, that means it isn't Linux-friendly. They mis-represented
> their product, which is supposed to work with Linux, with what comes
> in the box, with a reasonable expectation of not having to nearly
> become a kernel hacker (slight exaggeration, I'm sure, but it sounds
> like that's not too far off). If I were Norbert, I'd take that
> Netgear equipment back and get a refund, then buy something from a
> company that supports their customers like they say they will.
> This is the kind of vendor shenanigan for which we should be watching,
> and we should then vote with our dollars. I sure do.
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