[K12OSN] switch advice: Netgear or 3com

norbert bear2bar at netscape.net
Tue Sep 28 02:51:40 UTC 2004

Hi Terrell,

Actually I sold it to a Windows user, but not before advising netgear 
that I would never buy/recommend/use their products again and much to my 
surprise they ignored me..... =-O

:-D :-D :-D

microman at cmosnetworks.com wrote:

> Les Mikesell wrote:
>> On Mon, 2004-09-27 at 18:36, "Terrell Prudé, Jr." wrote:
>>> Were Cisco, in this scenario, to have told us, "Oh, you've got to 
>>> pay yet extra on top of the promised support since you're running 
>>> Macs and not Windows PCs," then they'd have lost a big customer in a 
>>> hurry.   
>> Yes, but Cisco doesn't give free support to anybody.
>> ---
>>  Les Mikesell
>>   les at futuresource.com
> I agree, if you're referring to phone support.  Catalyst 35x0 IOS is, 
> though, free as in beer to download from their WWW site.
> However, the fact that Cisco doesn't give free phone support is not 
> the point.  Rather, it's that they follow what they do agree to.  
> Cisco states that any computer that's 10BaseT, 100BaseTX, or 1000BaseX 
> (specifically SX, LX, or T) will work with their Catalyst 3500XL and 
> 3550 switches.  My district agreed to those terms when we bought Cisco 
> gear and got SMARTnet.  If Cisco were to then turn around and say, 
> "OK, *on top of what we've already agreed to with your SMARTnet*, 
> you've got to pay yet extra for us to talk to you if you've got Macs 
> on our switches", then this would be equivalent to what Norbert is 
> experiencing with Netgear.  Fortunately, Cisco didn't do that.  :-)
> The point is, Netgear claimed that their stuff was Linux-friendly, and 
> apparently it isn't without having to go through a bunch of hoops.  
> Therefore, that means it isn't Linux-friendly.  They mis-represented 
> their product, which is supposed to work with Linux, with what comes 
> in the box, with a reasonable expectation of not having to nearly 
> become a kernel hacker (slight exaggeration, I'm sure, but it sounds 
> like that's not too far off).  If I were Norbert, I'd take that 
> Netgear equipment back and get a refund, then buy something from a 
> company that supports their customers like they say they will.
> This is the kind of vendor shenanigan for which we should be watching, 
> and we should then vote with our dollars.  I sure do.
> --TP
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