[K12OSN] [OT] Ticket tracker

[Les Mikesell]

On Tue, 2006-11-14 at 11:41 -0700, Ben Nickell wrote:
> I would like to install a simple ticket tracking system.  I've follow 
> the periodic discussions about them here with interest, and decided I'd 
> try request-tracker  or irm, both of which have been recommended here 
> and while they may be a bit of overkill, they look like they fit my 
> needs well. 
> 
> The problem is, I don't really like to install and maintain them outside 
> the packaging system, and the debian packages in the Ubuntu LTS universe 
> repository have old dependencies.  Irm wants to uninstall php5 apache 
> module and use php4.  Maybe this isn't such a big deal, but looking to 
> the future since this is a new server.   Request tracker wants apache1, 
> exim, and a whole page of perl modules.   Neither of these are ideal to 
> me as this is a multi-use webserver and I'm trying to consolidate 
> servers so I don't want to limit myself.  Sound like I'm just making it 
> to hard as usual. 

If you run it under fastcgi instead of mod_perl you remove the apache
version dependencies. That probably doesn't help with the ubuntu/debian
package though but the only really hard part is getting all the perl
modules installed.

> I'm thinking of VMware or I'm open to other alternatives, but the 
> overriding feature I'm looking for is that it is easy to use, maintain 
> and upgrade because I'd like to use it for the long term.  Anyone have 
> something that works for them in such a scenario? 

I've been hoping someone would build a downloadable vmware appliance.
Meanwhile I'm using a hand-installed version from these instructions:
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
on the EL (centos-based) version of k12ltsp. It runs as a virtual
host with fastcgi and doesn't bother any of the other vhosts or
require a special apache.

If you were going to dedicate a box or run under vmware, I'd probably
go with the RPM-installed mod_perl version here instead:
http://wiki.bestpractical.com/index.cgi?RPMInstall

-- 
  Les Mikesell
   les at futuresource.com