[K12OSN] Firefox won't start for one user

[Petre Scheie]

Assuming the user with the problem is named Bob, have someone open a command 
prompt/terminal and type

ps -ef |grep firefox

and see if Bob's ID comes up.

If Bob still has a firefox session running, he can kill it by typing

kill -9 PID

where PID is the number in the second column shown for Bob's rogue firefox session.  If 
that's not clear, have Bob (or root) type this:

kill -9 $(ps -ef |grep bob|grep firefox|awk '{print $2}')

Reading the above to someone over the phone will be nearly impossible, but perhaps you 
could paste it into an email and mail it to the on-site person.

HTH

Petre


Jim Anderson wrote:
> Hello,
> 
> I have a user who, no matter where he logs in, cannot start Firefox now.
> He gets a message that Firefox is already running.  We're using K12LTSP
> v.5.  Other users have no trouble starting Firefox.
> 
> Unfortunately, I am not able to be at the site.  I don't know if he
> somehow created another profile and I am unable to question him or view
> what he is doing directly.  There is someone at the site who I can talk
> through a fix.
> 
> Jim Anderson
> 
> 
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