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Re: [K12OSN] Greg reminds us to taste the soup

On 6/27/07, Terrell Prude' Jr. <microman cmosnetworks com> wrote:
If the technology co-ordinator in the article is not interested in
>> LEARNING the technology...what's he doing in that roll?
> Go read it again. The tech coordinator was saying that his
> _science_teacher_user_ wants to remove a package from their Fedora
> system.

Umm...with respect, perhaps it is you who should read it again.  I quote:

"Yeah, yeah," my inquisitor said to me. "You don't even notice, I know,
because you would go the command-line to remove a package. But my
typical user is a science teacher who became the technology coordinator
for her high school. And I'm sorry to tell you this, but she will never
bring up a command line, ever."

Ah yes, thanks for the cluebat. Missed that.

As you can see, that "science teacher" _is_ the technology coordinator.
She should not have taken the job as _technology coordinator_ if she is
unwilling to learn about the _technology_; she should've stayed teaching
science.  Learning about the technology comes with the job.  It'd be
like if I, a systems engineer, became a "classroom teacher coordinator"
and was unwilling to learn the skills to actually teach a classroom full
of kids.  If you can't hack the job, then do not take it.

Ouch. Well, it's that or a free-for-all for that school. I'll take the
science teacher who's a bit afraid of a blinking cursor over nothing
in a heartbeat. If you have no/marginal support for non-1337 folks,
you're destined to shut them out forever.

The way I imagine it is that you've got a user who uses GUI tools for
common admin tasks, then one day asks if there's a better way to
remove 20 packages in one shot. Or a tasks that needs to be performed
at 3am every morning. That's a teachable moment. They need a mentor,
not a berating.

Of course, what amazes the daylights out of me (a Chemistry major, BTW)
is *anybody* smart enough to teach science...who is unwilling to learn
something just because it's new to that person!  If that's the case,
then how the hell did this individual ever learn science well enough to
teach it at *ANY* level?

They are willing to learn, they just don't know it yet. Don't shut the
door on them.

Dan Young <dyoung mesd k12 or us>
Multnomah ESD - Technology Services

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