[K12OSN] Remote support software
lichtemi at mtwp.net
Fri Feb 10 15:14:42 UTC 2012
Yes, that is the definition of support I am using.
I understand that client-less is impossible. My hope is that the client would install automatically in the background so that students would not need to visit one site to download/install a client, then launch the client and verbally provide a pin of some kind to allow the teacher/tech to access the computer. The workflow I'm hoping for is:
- Student visits a website.
- Student clicks a link to initiate a support session.
- Client downloads, installs, launches, and asks if it is OK to allow the teacher/tech to control the computer.
Maybe this is just a dream...:-)
>>> On 2/10/2012 at 10:00 AM, Jim Kinney <jim.kinney at gmail.com> wrote:
> By "support" do you mean "support of computer operations" like how to do
> something in OpenOffice? So a student would hit a web page to request help
> and a support person can then remotely see/controll their desktop?
> In short, client-less and cross platform is an oxymoron. Each system will
> require it's own method to share desktop bits.
> On Fri, Feb 10, 2012 at 9:14 AM, Mike Lichtenwalner <lichtemi at mtwp.net>wrote:
> > Hi All,
> > We are a K12 district which has been offering a small selection of virtual
> > classes to our high school students for several years. The classes are
> > created/delivered using OSS - Moodle, OpenOffice, etc. We would like to be
> > able to offer our students remote support at home if they need it. Does
> > anyone know of a product that meets the following criteria:
> > - Open source
> > - Cross platform (Windows, Mac, Linux) for the teacher and student
> > - "Client-less" (Ideally, the student would visit a website to initiate
> > the remote support session - NO chance of an adult accessing the student's
> > computer without his/her knowledge.)
> > Any and all suggestions are welcome!
> > Thanks!
> > Mike
> > __________________________________
> > Mike Lichtenwalner
> > Coordinator of Technical Services
> > Manheim Township School District
> > Lancaster, PA
> > _______________________________________________
> > K12OSN mailing list
> > K12OSN at redhat.com
> > https://www.redhat.com/mailman/listinfo/k12osn
> > For more info see <http://www.k12os.org>
> James P. Kinney III
> As long as the general population is passive, apathetic, diverted to
> consumerism or hatred of the vulnerable, then the powerful can do as they
> please, and those who survive will be left to contemplate the outcome.
> - *2011 Noam Chomsky
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