[K12OSN] Remote support software

Fri Feb 10 23:12:35 UTC 2012

I recently ran across Teamviewer: http://www.teamviewer.com/en/index.aspx
It is cross-platform and dead simple to use. Yes, the student has to
give you the ID and PIN. Free for non-commercial use, not open-source.
It's what I use when I don't have complete control over the end system.

On 02/10/12 10:04, David L. Willson wrote:
> I've used Yugma, WebEx, RDP, and many sorts of VNC-based solution for remote support. Each one has advantages and disadvantages. In my opinion, the one closest to the sweet-spot between ease-of-use, installation, features, cost, and platform freedom, is Yugma. The price of WebEx gives me rage. The lack of platform-independence of RDP gives me rage. The wild and hairy world of VNC'ish solutions gives me rage. With Yugma, the only thing that's hairy is the initial install. The rest is bliss. 
> 
> David L. Willson 
> Trainer, Engineer, Enthusiast 
> RHCE MCT MCSE Network+ A+ Linux+ LPIC-1 NovellCLA UbuntuCP 
> tel://720.333.LANS 
> Freedom is better when you earn it. Learn Linux. 
> 
> ----- Original Message -----
> 
>> OK. Dream bordering on hallucinations!
> 
>> The only cross-platform client will be vnc-based. It does support a
>> permission to remote enter option. Getting a kid to use a download
>> and install this app will never work because if the child can
>> already do that, you've found out the beginning of the problem with
>> their machine :-)
> 
>> I would look at providing a web-based vm/thin-client for them to do
>> their school sanctioned work with.
> 
>> On Fri, Feb 10, 2012 at 10:14 AM, Mike Lichtenwalner <
>> lichtemi at mtwp.net > wrote:
> 
>>> Yes, that is the definition of support I am using.
>>
> 
>>> I understand that client-less is impossible. My hope is that the
>>> client would install automatically in the background so that
>>> students would not need to visit one site to download/install a
>>> client, then launch the client and verbally provide a pin of some
>>> kind to allow the teacher/tech to access the computer. The workflow
>>> I'm hoping for is:
>>
> 
>>> - Student visits a website.
>>
>>> - Student clicks a link to initiate a support session.
>>
>>> - Client downloads, installs, launches, and asks if it is OK to
>>> allow
>>> the teacher/tech to control the computer.
>>
> 
>>> Maybe this is just a dream...:-)
>>
> 
>>>>>> On 2/10/2012 at 10:00 AM, Jim Kinney < jim.kinney at gmail.com >
>>>>>> wrote:
>>
>>>> By "support" do you mean "support of computer operations" like
>>>> how
>>>> to do
>>
>>>> something in OpenOffice? So a student would hit a web page to
>>>> request help
>>
>>>> and a support person can then remotely see/controll their
>>>> desktop?
>>
>>>>
>>
>>>> In short, client-less and cross platform is an oxymoron. Each
>>>> system will
>>
>>>> require it's own method to share desktop bits.
>>
>>>>
>>
>>>> On Fri, Feb 10, 2012 at 9:14 AM, Mike Lichtenwalner <
>>>> lichtemi at mtwp.net >wrote:
>>
>>>>
>>
>>>>> Hi All,
>>
>>>>>
>>
>>>>> We are a K12 district which has been offering a small selection
>>>>> of virtual
>>
>>>>> classes to our high school students for several years. The
>>>>> classes are
>>
>>>>> created/delivered using OSS - Moodle, OpenOffice, etc. We would
>>>>> like to be
>>
>>>>> able to offer our students remote support at home if they need
>>>>> it. Does
>>
>>>>> anyone know of a product that meets the following criteria:
>>
>>>>>
>>
>>>>> - Open source
>>
>>>>> - Cross platform (Windows, Mac, Linux) for the teacher and
>>>>> student
>>
>>>>> - "Client-less" (Ideally, the student would visit a website to
>>>>> initiate
>>
>>>>> the remote support session - NO chance of an adult accessing
>>>>> the
>>>>> student's
>>
>>>>> computer without his/her knowledge.)
>>
>>>>>
>>
>>>>> Any and all suggestions are welcome!
>>
>>>>>
>>
>>>>> Thanks!
>>
>>>>> Mike
>>
>>>>>
>>
>>>>>
>>
>>>>> __________________________________
>>
>>>>> Mike Lichtenwalner
>>
>>>>> Coordinator of Technical Services
>>
>>>>> Manheim Township School District
>>
>>>>> Lancaster, PA
>>
>>>>>
>>
>>>>>
>>
>>>>>
>>
>>>>> _______________________________________________
>>
>>>>> K12OSN mailing list
>>
>>>>> K12OSN at redhat.com
>>
>>>>> https://www.redhat.com/mailman/listinfo/k12osn
>>
>>>>> For more info see < http://www.k12os.org >
>>
>>>>>
>>
>>>>
>>
>>>>
>>
>>>>
>>
>>>> --
>>
>>>> --
>>
>>>> James P. Kinney III
>>
>>>>
>>
>>>> As long as the general population is passive, apathetic, diverted
>>>> to
>>
>>>> consumerism or hatred of the vulnerable, then the powerful can do
>>>> as they
>>
>>>> please, and those who survive will be left to contemplate the
>>>> outcome.
>>
>>>> - *2011 Noam Chomsky
>>
>>>>
>>
>>>> http://heretothereideas.blogspot.com/
>>
>>>> *
>>
> 
>>>>
>>
> 
>>> _______________________________________________
>>
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>>
>>> K12OSN at redhat.com
>>
>>> https://www.redhat.com/mailman/listinfo/k12osn
>>
>>> For more info see < http://www.k12os.org >
>>
> 
>> --
>> --
>> James P. Kinney III
> 
>> As long as the general population is passive, apathetic, diverted to
>> consumerism or hatred of the vulnerable, then the powerful can do as
>> they please, and those who survive will be left to contemplate the
>> outcome.
>> - 2011 Noam Chomsky
> 
>> http://heretothereideas.blogspot.com/
> 
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>>
>>
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