[K12OSN] Remote support software

[Jim Kinney]

OK. Dream bordering on hallucinations!

The only cross-platform client will be vnc-based. It does support a
permission to remote enter option. Getting a kid to use a download and
install this app will never work because if the child can already do that,
you've found out the beginning of the problem with their machine :-)

I would look at providing a web-based vm/thin-client for them to do their
school sanctioned work with.

On Fri, Feb 10, 2012 at 10:14 AM, Mike Lichtenwalner <lichtemi at mtwp.net>wrote:

> Yes, that is the definition of support I am using.
>
> I understand that client-less is impossible. My hope is that the client
> would install automatically in the background so that students would not
> need to visit one site to download/install a client, then launch the client
> and verbally provide a pin of some kind to allow the teacher/tech to access
> the computer. The workflow I'm hoping for is:
>
>  - Student visits a website.
>  - Student clicks a link to initiate a support session.
>  - Client downloads, installs, launches, and asks if it is OK to allow the
> teacher/tech to control the computer.
>
> Maybe this is just a dream...:-)
>
>
>
> >>> On 2/10/2012 at 10:00 AM, Jim Kinney <jim.kinney at gmail.com> wrote:
> > By "support" do you mean "support of computer operations" like how to do
> > something in OpenOffice? So a student would hit a web page to request
> help
> > and a support person can then remotely see/controll their desktop?
> >
> > In short, client-less and cross platform is an oxymoron. Each system will
> > require it's own method to share desktop bits.
> >
> > On Fri, Feb 10, 2012 at 9:14 AM, Mike Lichtenwalner <lichtemi at mtwp.net
> >wrote:
> >
> > > Hi All,
> > >
> > > We are a K12 district which has been offering a small selection of
> virtual
> > > classes to our high school students for several years. The classes are
> > > created/delivered using OSS - Moodle, OpenOffice, etc. We would like
> to be
> > > able to offer our students remote support at home if they need it. Does
> > > anyone know of a product that meets the following criteria:
> > >
> > >  - Open source
> > >  - Cross platform (Windows, Mac, Linux) for the teacher and student
> > >  - "Client-less" (Ideally, the student would visit a website to
> initiate
> > > the remote support session - NO chance of an adult accessing the
> student's
> > > computer without his/her knowledge.)
> > >
> > > Any and all suggestions are welcome!
> > >
> > > Thanks!
> > > Mike
> > >
> > >
> > > __________________________________
> > > Mike Lichtenwalner
> > > Coordinator of Technical Services
> > > Manheim Township School District
> > > Lancaster, PA
> > >
> > >
> > >
> > > _______________________________________________
> > > K12OSN mailing list
> > > K12OSN at redhat.com
> > > https://www.redhat.com/mailman/listinfo/k12osn
> > > For more info see <http://www.k12os.org>
> > >
> >
> >
> >
> > --
> > --
> > James P. Kinney III
> >
> > As long as the general population is passive, apathetic, diverted to
> > consumerism or hatred of the vulnerable, then the powerful can do as they
> > please, and those who survive will be left to contemplate the outcome.
> > - *2011 Noam Chomsky
> >
> > http://heretothereideas.blogspot.com/
> > *
> >
>
>
>
> _______________________________________________
> K12OSN mailing list
> K12OSN at redhat.com
> https://www.redhat.com/mailman/listinfo/k12osn
> For more info see <http://www.k12os.org>
>



-- 
-- 
James P. Kinney III

As long as the general population is passive, apathetic, diverted to
consumerism or hatred of the vulnerable, then the powerful can do as they
please, and those who survive will be left to contemplate the outcome.
- *2011 Noam Chomsky

http://heretothereideas.blogspot.com/
*
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