[Open-scap] new to oscap. Question about oscap results

[Simon Lukasik]

On 11/07/2012 02:24 AM, Shawn Wells wrote:
> On 11/4/12 4:27 AM, Simon Lukasik wrote:
>> On 11/02/2012 06:48 PM, Shawn Wells wrote:
>>> >On 10/23/12 3:49 PM, Shawn Wells wrote:
>>>> >>On 10/23/12 9:42 AM, Simon Lukasik wrote:
>>>>> >>>On 10/23/2012 05:20 AM, Shawn Wells wrote:
>>>>>>> >>>> >Is there a BugZilla we can add ourselves to, to keep
>>>>>>> abreast of the
>>>>>>> >>>> >latest activity on the issue?
>>>>>>> >>>> >
>>>>> >>>It is tracked within bug 829349.
>>>> >>Thanks Simon! Much appreciated.
>>> >
>>> >Hi Guys, I'm trying to find the BZ for the OpenSCAP rebase in RHEL5....
>>> >and failing. Does one exist? The closest I've found:
>>> >https://bugzilla.redhat.com/show_bug.cgi?id=871120
>>> >
>> Yeah, the bug you are referring to seems to be the closest one.
>>
>> Though I am not sure whether the OpenSCAP upstream list is the right
>> place to answer questions regarding downstream products. :)
> 
> Yes you are very much correct. Where should people go for such questions?
> 

I guess to the provider from which they get the product? In case of Red
Hat Enterprise Linux use either customer portal

  https://access.redhat.com/support/cases/new

or your account representative.

It may sound like a bureaucracy, but having a request officially tracked
has a lot of advantages for both, the customer and the engineering
group. I have learned the hard way.

Of course, if someone finds a bug in upstream OpenSCAP release, he or
she is more than welcome to report it and I encourage him/her to report
it here. But I would like to see this mailing list focused on upstream
development. Especially when there are better tools for the downstream.

Thanks,

-- 
Simon Lukasik
Security Technologies