[PatternFly] Fwd: UX leadership opportunity

[Claire Eager]

Whoops. Forgot to update the thread with those other lists! (Sorry, other
lists!)
Forward far and wide as you see fit.

~ Claire
UX & Usability Analyst
Global Sales Productivity
Red Hat, Inc.
100 E. Davie Street
Raleigh, NC 27601
cell: 919-280-8968 <(919)%20280-8968>
ceager at redhat.com

---------- Forwarded message ----------
From: Claire Eager <ceager at redhat.com>
Date: Fri, Jun 30, 2017 at 12:24 PM
Subject: Re: UX leadership opportunity
To: Libby Levi <llevi at redhat.com>
Cc: ux-at-rh at redhat.com


*Hurray!* I'm so glad. I'm adding all the other UX lists I forgot to
include in my first email in case there are some willing bodies in there,
too. :)

First step - let me see if I can make you the mailing list administrator.

Next steps: Here are the people I've spoken to about presenting, their
topics, and UX area(s) it speaks to. For the folks who don't have UX in
their titles, they may want to collaborate on picking out and translating
the UX goodies they didn't know were there.

*Kenneth Langdon*, mojo - UX area: site search  (and everything that
experience includes)
He's the owner of a new initiative to improve mojo search quality. They've
already started with content cleanup, metrics-driven and a phased approach
for involving content and group owners. He's really excited to promote
this. I forgot to ask him about this, but since mojo doesn't have a content
strategist or other significant UX resources, maybe he'd like to connect
with folks in the group for best practices, etc.? Would be great to get
participation from the other regions.

*Meg Koutlas*, Audience Insights - UX area: highlights of methodology and
findings of a semi-informal research effort they did looking at developers
vs architects. They used an external vendor, but the approach (digital
journaling) was innovative and the personal characteristics of each role
were really interesting. From a UX perspective, it spoke to mental models,
language and elements that could inform approaches, content, and tools for
each. You can check it out on their mojo page. The lightning talk they gave
at InsightsFest is there too. I spoke with them about a slightly extended
version of that presentation.

Side note: Meg knows about all kinds of data sources available to anyone in
RH. Some great stuff there, and also good user (customer) research method
examples.


*Philip Meilleur*, search engine and analytics manager for Rover -- UX
area: measuring and acting on user behavior analytics - Philip's the guy
who manages the tracking, analyzing, adjusting, and acting on the Rover
People Search analytics. He could also speak to planning for and evolving
KPIs.

I also threatened, I mean talked with *Vince Conzola*, UXD about
presenting. His team used a table at Summit to do some gorilla UAT. They
put out a bunch of protoypes for different things and pulled in anyone who
came by. Isn't that cool? Cheap, fast, and a big crowd. (Like shootin' fish
in a barrel.) We didn't get into how or what data they captured, so that
might be a good area to explore.

Another possibility: I had a great meeting with the translator team (thanks
to Leigh's help) last week to get their insights into cultural differences
in communication and interaction styles. This email's getting long so I'll
restrain myself on expounding and point you to the *Kathryn Fish* and her
Readiness team here in GSP. They can share why/how they're trying to
connect and engage with the regions in a new way, to inform their change
management efforts for CPQ/CLM.

Go forth and spread the gospel of all things UX!


~ Claire
UX & Usability Analyst
Global Sales Productivity
Red Hat, Inc.
100 E. Davie Street
Raleigh, NC 27601
cell: 919-280-8968 <(919)%20280-8968>
ceager at redhat.com

On Fri, Jun 30, 2017 at 11:23 AM, Libby Levi <llevi at redhat.com> wrote:

> Hey Claire!
>
> The OpenStudio crew and I would be happy to take over the reins for you.
>
> We’re working on revamping our approach anyway, so this is an excellent
> time to bring in some new ideas.
>
> Share what you’ve got and we’ll make sure it happens.
>
> Anyone else want to help? We’ll make a committee :)
>
>
> thanks for all your hard work on this :)
> Libby
>
>
>
> Libby Levi
>
> Lead Designer, Brand Team
>
> Red Hat
>
> <https://www.redhat.com>
> <https://red.ht/sig>
>
> On June 30, 2017 at 11:07:07 AM, Claire Eager (ceager at redhat.com) wrote:
>
> Hi all,
>
> The global UX at RH group has almost all the pieces in place to launch!
> For the first three monthly meetings, rooms are booked, presenters engaged.
> Plus, documents and mojo surveys drafted to get input from everyone on what
> they'd like to see, do, etc.  And of course, there's the mojo group and the
> mailing list and all its wonderful subscribers.
>
> Sadly, today is my last day at RH. So, all that's missing to launch is
> someone (or a group of someones) to push the buttons and become the Leader,
> Facilitator, El Jefe, O dono da bola, Grand Poobah, or whatever title
> you'd like to claim. I've heard from so, so many people who want to see
> this happen. You could be the hero(es)!
>
> Reply to the list.
>
> ~ Claire
> UX & Usability Analyst
> Global Sales Productivity
> Red Hat, Inc.
> 100 E. Davie Street
> Raleigh, NC 27601
> cell: 919-280-8968 <(919)%20280-8968>
> ceager at redhat.com
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://listman.redhat.com/archives/patternfly/attachments/20170630/9258f501/attachment.htm>