[Pki-users] Invalid Credential / User not found

[Jack Magne]

Ebbe:

Thanks for trying out Dogtag. A few tips to help out below.

During the wizard when you saw the message "This certificate can’t be 
verified and will not be imported. The certificate issuer might be 
unknown or untrusted, the certificate might have expired or been 
revoked, or the certificate might not have been approved.", you most 
probably had your agent certificate imported OK. We have a bug for this 
that we are working on. This message shows up despite an actual 
successful import.

The "preop.pin" you speak of is used in the case that one has not yet 
completed the installation wizard.

Here are few things you can try:

1. If you have already finished the wizard, you should be able to simply 
proceed to the agent interface URL without any pin, provided you have 
successfully imported the Admin cert. Simply go to 
"https://host.example.com:9443" and see if you can proceed using the 
agent interface.

2. If the nasty error message from above scared you off of actually 
finishing the configuration wizard, go back and do so. This is done with 
the URL that gets printed when the instance is installed. It looks 
something like:

http://host.example.com:9080/ca/admin/console/config/login?<preop.pin>

3. If everything is too confused, you can start the process over by 
using our "pkiremove" tool which removes an existing instance. Try 
something like, as root:

pkiremove -pki_instance_root=/var/lib -pki_instance_name=pki-ca

The "pki-ca" at the end is the name of the instance you are trying to 
remove. The very first instance that is installed when you install the 
RPM is in fact "pki-ca".

 From here you can try again by doing the following as root:

rpm -ev pki-ca
yum install pki-ca

This will reinstall your RPM for the CA and create a brand new instance. 
Note: Make sure you have used "pkiremove" to remove all instances you 
may have created before trying this.

4. If the above is too confusing, we can hash it out on the "#dogtag-pi" 
IRC channel.

thanks,
jack


Ebbe Hansen wrote:
>
> After using the DogTag WEB Agent client once (based upon “preop.pin” 
> value) the WEB Agent fail to continue to operate with error message= 
> “Invalid Credential” .
>
> The “/var/lib/<instance>/logs/system” file reports an “User not found” 
> error.
>
> NOTE: During the CA configuration setup the following Alert is 
> displayed when the administrator certificate is installed:
>
> “This certificate can’t be verified and will not be imported. The 
> certificate issuer might be unknown or untrusted, the certificate 
> might have expired or been revoked, or the certificate might not have 
> been approved.”
>
> Suggestions on what to try next will be appreciated?
>
> Ebbe Hansen @ SPYRUS
>
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