[rdo-list] IRC "Office Hours"

David Moreau Simard dms at redhat.com
Wed May 31 15:56:21 UTC 2017

One thing I would recommend is to make people that can answer
questions more obvious.

I've been making myself channel operator sort of on purpose due to
that and I've had users reach out to me directly for help because of
Perhaps voice the maintainers/helpers in the channel so people know who to ask ?

Some upstream channels use that to identify cores on the projects.

David Moreau Simard
Senior Software Engineer | Openstack RDO

dmsimard = [irc, github, twitter]

On Tue, May 30, 2017 at 4:03 PM, Rich Bowen <rbowen at redhat.com> wrote:
> At OpenStack Summit, it was suggested to me that we have IRC office
> hours, so that there are certain times during the week when people can
> be assured of having their questions answered.
> While my experience has been that questions asked on #rdo, for the most
> part, are answered quickly and authoritatively, the comment was made
> that publishing "official office hours" would make our channel more
> welcoming to beginners who are looking for a little help in their
> OpenStack journey.
> What I'm wondering is:
> * Would you be able to commit to pay more attention during a specified
> time period?
> * What time(s) would work best for you?
> I'm thinking probably two times a week - once for the North American
> time zone audience, and once for the Europe/Asia timezone audience.
> IRC "support" is always best-effort, as time permits, and nobody is
> expecting any kind of guarantee here - I'm just looking for a way to
> make our user community feel more welcomed.
> Thanks.
> --Rich
> --
> Rich Bowen - rbowen at redhat.com
> RDO Community Liaison
> http://rdoproject.org
> @RDOCommunity
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