IMAP Login fails

[Karl Pearson]

On Mon, September 15, 2008 5:49 pm, Rick Stevens wrote:
> Karl Pearson wrote:
>> I have a couple webmail applications: Squirrelmail and Hastymail (for
>> WAP browsers, but it has a few bugs, but it's good to have it to test with)
>>
>> Since provisioning a new server, they won't authenticate. They did at
>> first, but in fixing things, apparently I broke something. Since I did
>> so much during the first hours bringing the server up, I have no idea
>> what could have changed things to the point they are now.
>
> Which "new server" did you provision...a new web server running the
> Squirrelmail and/or Hastymail or a new IMAP server that the web server
> is trying to authenticate against?
>
>> In either one, I enter my user name and password, and they respond, SQM:
>> You must be logged in to access this page, and HM: Login failed.
>
> Did you verify the firewalls permit IMAP service (TCP/UDP port 143) or
> IMAPS (TCP/UDP port 993) if you're using IMAPS?  Did you verify the web
> server can actually ping the IMAP server (you don't have a bogus route
> in there somewhere, do you)?
>
> Can you get on the web server via a terminal and use telnet to log into
> the IMAP service?  If you don't know how to do that:
>
> 1. On the web server, enter "telnet name-of-IMAP-machine 143"
> 2. Eventually the IMAP server will respond "OK"
> 3. Enter "1 login yourusername yourpassword"
> 4. The IMAP server should respond "1 OK User logged in"
> 5. Enter "2 logout"
> 6. IMAP server should respond "2 OK User logged out" and the connection
> should break.
>
> If you don't get a response at item 2 above, then either the IMAP server
> isn't running an IMAP service or your firewall is blocking port 143.
> You can see if IMAP is live by getting on the IMAP server and doing
> the same 6 things, but using "telnet localhost 143" at step 1.  If that
> works, then you've either got a firewall or routing issue.
>
>> I'm suspecting Dovecot or Apache, but can't see anything that might be
>> causing it. I compare this setup to my previous (old HD mounted in an
>> external USB housing)
>
> Well, let's try the things I listed above first and see where that gets us.

Nice... I broke it myself. The permissions of the php session directory was
wrong. I had already gone through everything you said above, before I read
this email. You know, sometimes I just get too smart for my own britches.

The php session directory had the wrong group, so it couldn't write to it. But
that only showed up in /var/log/httpd/ssl_error_log which is the last place I
would have looked for php authentication errors. Not that it shouldn't be
there, but I just don't know php very well. Oh, it WAS the last place I
looked. I guess continuing to look for something after it's found is a sign of
something I don't have yet.

Karl

> ----------------------------------------------------------------------
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-- 
Karl L. Pearson
karlp at ourldsfamily.com
http://consulting.ourldsfamily.com
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