Very disappointed in redhat support

[Percent, Lonnie M.]

Hi all,

Has anyone else had disappointing support from redhat lately. We have
premium support
And the last time I called I had to call back 4 times to get the answer.
I tried using
The web request to bump up the problem but it was ignored.

This time I called and got a completely wrong answer. 

When I was using support last year I got EXCELLENT support and always
got to an engineer
Who was completely knowledgable. It was great. Now it sucks.

Has anyone else experienced this problem?