Very disappointed in redhat support

[Saqib Ali]

I have already switched to Suse for my personal servers. And on desktop I
am currently using Sun Java Desktop System, which is essentially Suse
Linux, with some additional applications (e.g. StarOffice) included by Sun
Microsystems.

My support calls still get routed to some offshore site, but I personally
think Suse/Sun have done a great job of training their support staff. And
the repsonse is quite fast.

Suse is now owned by Novell, so their service has to be good, to maintain
Novell's reputation of good customer support.

Saqib Ali
-------------
http://validate.sf.net <---- (X)HTML / DocBook XML Validator and Transformer


On Sat, 27 Mar 2004, Go, Jeffrey wrote:

> I can vouch for this.
>
> I called for support for my RHEL and I got a girl from the Philippines, and needless to say, it was an effort just trying to explain the problem..
>
>
>
> -----Original Message-----
> From: redhat-list-bounces at redhat.com [mailto:redhat-list-bounces at redhat.com] On Behalf Of Dave Martini 1
> Sent: Friday, March 26, 2004 4:20 PM
> To: redhat-list at redhat.com
> Subject: RE: Very disappointed in redhat support
>
> About 8 months ago Red Hat shifted most of their Technical
> Support Functions to the Philippines. That is, when you call their
> tech support number you get the Philippines. They handle all calls
> unless there is a high lever problem that they cannot answer
> then they leave a message with the U.S. team who will call you back.
>
> Support was pretty bad when they first switched overseas and the knowledge
> of the support staff was not as good. It has slowly
> gotten better from my experience but still not up to the standards that they
> should be. Also, the phone line connection often has static on it and sometimes
> there are drop outs which makes it more difficult to follow the
> conversation. It's a little frustrating.
>
> I'm sure this was a cost saving measure on Red Hat's part.
>
> Dave Martini
> LLNL
>
> > From redhat-list-bounces at redhat.com Fri Mar 26 15:03 PST 2004
> > From: Stephen Kuhn <skuhn at telpacific.com.au>
> > To: General Red Hat Linux discussion list <redhat-list at redhat.com>
> > Mime-Version: 1.0
> > Date: Sat, 27 Mar 2004 10:01:43 +1100
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> > Subject: RE: Very disappointed in redhat support
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> > On Sat, 2004-03-27 at 09:55, Matt Hanley wrote:
> > > > Has anyone else had disappointing support from redhat lately. We have
> > >
> > > Disappointed would be an understatement.  I have multiple horror stories,
> > > but I don't want waste anyone's time.  There have been a few exceptions, but
> > > not many.
> > >
> > > And yes, support a year ago was much more consistent.
> > >
> > > -matt
> > >
> > >
> > > Matthew Hanley
> >
> > At least you can get more help HERE or in IRC...
> > I've gotten way more help/information/tips/hints from the mailing lists
> > than I've gotten from RH in the past four years. Rather chat with
> > geeks/nerds anyways.
> >
> > stephen kuhn - owner
> > ==============================
> > illawarra computer services
> > a kuhn media australia company
> > http://kma.0catch.com
> > ------------------------------------------------------------------
> >   * This message was composed on a 100% Microsoft free computer *
> >   We expressly refuse to utilise Microsoft DRM encoded documents
> > ------------------------------------------------------------------
> > Sweet sixteen is beautiful Bess, And her voice is changing -- from "No"
> > to "Yes".
> >
> >
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