Very disappointed in redhat support

[Dave Ihnat]

On Fri, Mar 26, 2004 at 04:19:55PM -0800, Dave Martini 1 wrote:
> About 8 months ago Red Hat shifted most of their Technical
> Support Functions to the Philippines.

*Sigh*.

> Support was pretty bad when they first switched overseas and the
> knowledge of the support staff was not as good. It has slowly gotten
> better from my experience but still not up to the standards that they 
> should be. Also, the phone line connection often has static on it and
> sometimes there are drop outs which makes it more difficult to follow
> the conversation. It's a little frustrating.

You've just described almost every offshore tech support
experience--except this one is a little better than most.

> I'm sure this was a cost saving measure on Red Hat's part.

Uh-huh.
-- 
	Dave Ihnat
	ignatz at dminet.com