Intel(R) Desktop Board D865GBF Email Support Request
oss
suse at oss.ru
Mon Nov 22 14:19:05 UTC 2004
crmotherboard at mailbox.cps.intel.com пишет:
>Hello Nick,
>
>Thank you for contacting Intel(R) Technical Support.
>
>Linux* is not one of the supported operating systems on the Intel(R) Desktop Board D865GBF. There are some Linux* drivers for some versions of the operating system available on the Intel(R) website, but no warranty or support is provided for their use. You can use any of the Linux* support groups to see if there are any other drivers available that will provide you with the functions you require.
>
>You may also wish to consider testing an installation with a supported operating system, such as Windows* 98 SE, Windows* 2000, and Windows* XP.
>
>Please do not hesitate to contact us again if you need further assistance.
>
>Sincerely,
>
>Rick P.
>Intel(R) Technical Support
>
>
Hello! I've got a real answer from greatest firm! Thank you very much!
IMHO, the problem is not in OS and software. I've wrote about test with old
440BX chipset and have good result.
But I think, that motherboard of intel is not good as like a support!
And I will not to buy it in future.
Nick
>Intel(R) Desktop Board Support Web Site
>http://support.intel.com/support/motherboards/desktop/
>
>A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email.
>
>Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
>
>*Other names and brands may be claimed as the property of others.
>
><===== Received from suse at oss.ru on 2004-11-19-08.29.21.000000 ======>
>
>crmotherboard at mailbox.cps.intel.com wrote:
>
> >Hello Nick,
> >Thank you for contacting Intel(R) Technical Support.
> >Please provide more detailed information so we can better isolate your
>issue. We would appreciate if you would answer the following
> >questions and include any additional helpful information.
>
>Hello.
>
> >- Processor Type and s-Spec Number:
> >- Processor Speed (and Front Side Bus speed):
> >- Processor Cache:
>
>Intel(R) Pentium(R) 4 CPU 2.80GHz
>Cache 1M
>(Prescott)
> > - Are you over-clocking your processor?
>No!
>
> >- System Manufacturer and Model:
> >- Motherboard PBA/AA number (which is found on a sticker, usually with
>a barcode, on the component side of your motherboard):
>
>I've tryed with two Intel mother boards with latest bios (from
>www.intel.com)
>
>D865GBF (Gbit LAN + sound + P4 2.6 800MHz 512K + 1G DDR 2*512M 2ch)
>and
>D865GLC (10/100 LAN + sound + P4 2.8 800Mhz 1M + 1G DDR 2*512M 2ch) now
>Intel Desktopboard
>E210882 N232
>CGLC42300872 AA C28906-408
>D865GLC/D865PESO/D865PCD
>
>I've successfuly instaled BIOS from file BF86510A.86A.0069.P21.IB.exe
>And I've tryed with older versions...
>
>
>
> >- Revision of Motherboard BIOS:
> >- Megabytes of System RAM (please include the chips' speed, model, and
>manufacturer):
>Tho bare with 512M (Channel A connector 0 and Channel B connector 0)
>
>root at bip-bip:~ # cat /proc/meminfo
>MemTotal: 1025512 kB
>MemFree: 22476 kB
>Buffers: 90032 kB
>Cached: 819188 kB
>SwapCached: 0 kB
>Active: 351176 kB
>Inactive: 583276 kB
>HighTotal: 122044 kB
>HighFree: 504 kB
>LowTotal: 903468 kB
>LowFree: 21972 kB
>SwapTotal: 1052216 kB
>SwapFree: 1052216 kB
>Dirty: 4 kB
>Writeback: 0 kB
>Mapped: 30956 kB
>Slab: 60632 kB
>Committed_AS: 78580 kB
>PageTables: 332 kB
>VmallocTotal: 114680 kB
>VmallocUsed: 9712 kB
>VmallocChunk: 104540 kB
>HugePages_Total: 0
>HugePages_Free: 0
>Hugepagesize: 4096 kB
>root at bip-bip:~ #
>
>
> >- Operating System:
>SuSE Linux 9.2 (and I've tryed with different version of kernel/Linux)
>
> >- Patches Installed:
> >- AGP Graphics Card (if one is installed):
>
>not
>
> > - List any PCI or ISA Cards Installed:
>
>PCI 3WARE Escalade ATA RAID 7006-2 w 120G Seagate Barracuda 7200.7
>
>I need to install one more PCI card: D-Link DFE580TX with
>intel S21152BB L222EA11main chip and DL10050C chips
>(4port ethernet adapter)
>
> >- Power supply information:
>
>400Watt ATX Power supply
>
> >- Other information about the system:
> >- Do you have any other Intel(R) software installed in your system
>(please include its version, as well)?
> >- When did the problem first occur?
>
>At fist time.
>
> >- What system changes occurred, such as a BIOS or operating system
>upgrade, new peripheral device, etc.?
> >- What steps have you tried to fix the problem?
> >- If you are getting error messages, what is the exact wording of the
>error message?
>
>PROBLEM:
>
>I've a serious hardware problem.
>More than one year I've used D865GBFL (Intel motherboard) with 3WARE
>Escalade 7006-2 ATA RAID Controller with two Seagate Barracuda 120G ATA
>disks and SuSE
>9.0. And I've tested it with new SuSE 9.2 (all worked fine). Now I've
>got D-Link DFE580TX
>Four-port ethernet card. After installation of this adapter into my
>computer the server
>started to hang from several seconds/minutes of work.
>
>It happens and with another PCI a card - Cronyx PCI (8port RS232
>controller (http://www.cronyx.ru)). I have not had time to establish the
>driver of these devices at all!
>
>But! All works well if to establish my 3WARE 7006-2 and simple Intel
>Ethernet Card i82557.
>Strange.
>
>Who knows, why my controllers do not work in pair with 3WARE Escalade
>7006-2?
>
>P.S. I've tested it situation with another intel mother board D865GLCL
>(i865G chipset too).
>The result is the same. But All my devices are work fine on a 440BX
>chipset. (Test on a old ASUS motherboard without needed productivity)
>
>Thank you for any future help.
>Nick.
>
>
> >Please do not hesitate to contact us again if you need further assistance.
> >Sincerely,
> >Rick P.
> >Intel(R) Technical Support
> ><===== Received from suse at oss.ru on 2004-11-16-08.24.12.000000 ======>
>
>
>
>>ERSID: 1100592607.26484.2
>>
>>hardware problem with 3ware 7006-2 and D865GBF motherboard
>>##ERIGNORE##
>>First_name: nick
>>Last_name: nick
>>Email: suse at oss.ru
>>Customer_type: Corporate IT
>>Product: Intel(R) Desktop Board D865GBF
>>Product_id: 948
>>OS: Linux*
>>Survey_opt_in: No
>>Bios_version:
>>Processor_manufacturer:
>>Video_manufacturer:
>>Video_model:
>>Sound_manufacturer:
>>Sound_model:
>>Virus:
>>Issue: hardware problem with 3ware 7006-2 and D865GBF motherboard
>>Form_id: 27
>>
>>
>>
>>[X] None of the above
>>
>>
>>IMPORTANT NOTE IF YOU REPLY TO THIS EMAIL: Please perform a reply with
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>>to receive a response. Thank you.
>>
>>http://modoc.cps.intel.com/psp/CRMPROD/EMPLOYEE/CRM/c/CALLCENTER.RC_CASE_MAP.GBL?Page=param1=foo&Action=¶m2=foo&BUSINESS_UNIT=ICS01&CASE_ID=5441139
>>
>>
>
>
>{ See Attached File: Attachment }
>
>
>IMPORTANT NOTE IF YOU REPLY TO THIS EMAIL: Please perform a reply with history so that the following identifier "[THREAD_ID:2358181]" is seen in your response email. This will insure that your reply is delivered to the proper support team at Intel and will reduce the time it takes to receive a response. Thank you.
>
>http://modoc.cps.intel.com/psp/CRMPROD/EMPLOYEE/CRM/c/CALLCENTER.RC_CASE_MAP.GBL?Page=param1=foo&Action=¶m2=foo&BUSINESS_UNIT=ICS01&CASE_ID=5441139
>
>
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