trying to find a RH support number to a live person..

[O'Neill, Donald (US - Deerfield)]

Answers to questions from this list is definitely faster than Red Hat
Support. Due to growth, their support response times and quality has
definitely declined in the past year..  

-----Original Message-----
From: redhat-list-bounces at redhat.com
[mailto:redhat-list-bounces at redhat.com] On Behalf Of Benjamin J. Weiss
Sent: Tuesday, March 08, 2005 7:59 AM
To: General Red Hat Linux discussion list
Subject: Re: trying to find a RH support number to a live person..

Ed Wilts wrote:

>If you've paid for a support contract, then Red Hat should have given
>you a phone number.  If you haven't paid for support, why should they
>help you?  If you've had but lost the phone number, you can start at
>https://www.redhat.com/support/service/guide/ 
>  
>
I don't remember getting a phone number with the RHEL purchases we've 
made.  Then, of course, I didn't look very hard. I prefer support from 
this list. :)

Ben

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