subscription type

[Johan Booysen]

We also only buy "basic" support from Red Hat, which allows us to
download updates/patches, and gives us support via their web site only,
i.e. open a ticket online, explain problem, wait for their response
online, try what they suggest, wait for their response, etc. etc. as
opposed to being able to call them up and get instant support.

Depends on your needs, really.

-----Original Message-----
From: redhat-list-bounces at redhat.com
[mailto:redhat-list-bounces at redhat.com] On Behalf Of Sorin Srbu
Sent: 07 November 2007 07:54
To: 'General Red Hat Linux discussion list'
Subject: RE: subscription type

Mad Unix <> scribbled on Wednesday, November 07, 2007 7:30 AM:

> what are the diff. between the redhat subscription types (Premium, 
> standard, basic)?

Support-levels and response time?

We only buy basic subscriptions FWIW.


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