Support Level

[Barry Brimer]

Whatever you do, I would *NOT* activate those licenses with RHN until you 
get it settled.  I would expect Dell could take them back if they have not 
been activated.  Once they are activated you are probably stuck with them.

Barry

On Mon, 29 Oct 2007, Mad Unix wrote:

> I have requested 7 servers  PE2950, they came with RHEL 5 preinstalled
> actually
> i have requested the RHEL 5 separately and i paid full price of it,
> now i receive the following message from the Linux support in our country
> that
> they have reduced my support level from standard to basic, but i want to
> insist using the support level standard instead of basic what shall i do, i
> think its the mistake of the dealer ...or
>
> the letter:
>
> Since the acquired servers already include an OEM RedHat Licenses
> preinstalled and according to RedHat Corp rules, you will loose the standard
> level of support that comes with GFS and Cluster suite to the basic level of
> support.
>
>
>
>
> -- 
> madunix
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