question?

[hike]

first, you should go to your bank and talk to a (real, live, person)
customer representative.
if your bank or a branch of your bank is not local, call them on the phone.

your bank will want you to pay legitimate purchases and/or ones that you did
not stop.

get your bank situation straightened out first before you go contacting Red
Hat or other vendors.

the idea is to limit your liability.

your bank can issue new credit cards with new account numbers, new debit
cards with new account numbers, new checking accounts with new account
numbers, new savings accounts with new account numbers.  it is a necessary
pita.  (I have a friend that cancels all the account every two years
regardless.)

if you are at a school (edu), the school will have people (student services,
registrar, etc.) that can help with this process.  (That is, at east give
you instructions on how to deal with this situation.  Banks, credit card
companies also have this information on the internet.  a google search will
also have lots of advice and lists.)

second, contact the police and speak with the officer in charge of your
case.  Red Hat can supply information that should lead to the thief.

third, learn from this.  prepare so that it doesn't happen again.  (it might
not stop some occurrences of identify thief but you can stop most identity
thiefs.)

I am sorry that this has happened to you.  You will get through this.
(Please don't become a lawyer because of this.)





On Thu, Jun 19, 2008 at 10:47 AM, Paula J. Lindsay <paula at scripps.edu>
wrote:

> Hi everyone,
> This email, unfortunately isn't about rh.  On May 9th I had my back pack
> and it was stolen from me at the San Diego Zoo.  It was
> never retrieved and I had to change everything, locks on my house, credit
> cards, etc... Yesterday I looked at my bank account online
> and I see that red hat charged me $60 on the 10th of May and 15 on the 11th
> of May.  I canceled all my credit cards and debit card
> right away on the 9th, therefore, I was no longer able to buy anything
> except with cash.  The only thing I've ever bought from
> Red Hat were some t-shirts and golf balls and that was at the red had
> summit here in San Diego.  Does anyone know who I can
> contact and talk to about these charges?  Again, I apologize for this
> email, but I'm hoping someone can give me information on who
> to call regarding these changes.  On my bank account, the charge reads "Red
> Hat, Inc."  I know that is wrong, but when I did a
> google on Red Hat Inc., it came up on the red hat website.  Any thoughts,
> advice, help, suggestions will be greatly appreciated.
> Many Many thanks,
> Paula
>
> --
> Paula J. Lindsay
> IT Analyst III
> Research Computing
> 10550 North Torrey Pines Road
> La Jolla, CA  92037
> 858.784.9378 (office)
> 858.784.9301 (fax)
> paula at scripps.edu
>
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