Request-tracking system for system administrators

[Kenneth Holter]

Thanks for all the great suggestions.

I've come across a couple of request-tracking tools at work that other
departments are using, so I'm gonna check out these too. They are Quality
Center by HP and Jira by Atlassian. If these fulfill our requirements we're
probably gonna go for one of them. Any comments of either of them are
welcome.

On Sun, Oct 25, 2009 at 1:45 AM, Ahmed Sharif <ahmed.sharif.bd at gmail.com>wrote:

> You can also try dotprojects. Its a nice issue tracking tool.
> Regards,
> Ahmed Sharif
>
> On 10/22/09, Anton Hofmann <doomrunner.lists at gmail.com> wrote:
> > -----BEGIN PGP SIGNED MESSAGE-----
> > Hash: SHA1
> >
> > Hi Kenneth,
> >
> > we're using OTRS in the ITSM version, thats a ITIL compliant and Open
> Source
> > IT service management
> > solution.
> >
> > a short extract from the hp:
> >
> > OTRS is an Open source Ticket Request System (also well known as trouble
> > ticket system) with many
> > features to manage customer telephone calls and e-mails. The system is
> built
> > to allow your support,
> > sales, pre-sales, billing, internal IT, helpdesk, etc. department to
> react
> > quickly to inbound
> > inquiries. Do you receive many e-mails and want to answer them with a
> team
> > of agents? You're going
> > to love the OTRS!
> >
> >
> > And yeah thats true, we love OTRS :)
> >
> > Regards
> >
> > Anton
> >
> >
> > Kenneth Holter schrieb:
> >> Hi.
> >>
> >>
> >> In my organization we're using Remedy as the official request-tracking
> >> tool.
> >> I work as a linux sysadmin, and see the need for a tool to record and
> >> track
> >> requests directed at me and my linux sysadin collague. Using Remedy for
> >> such
> >> internal tracking tool doesn't seem like the way to go, so we need some
> >> other way of managing a central repository of requests.
> >>
> >> I've come accross Best Practical RT (http://bestpractical.com/rt/), but
> >> haven't had the time to install it yet. But meanwhile I'd like to hear
> >> from
> >> others how they manage reqests when there are more than one sysadmin. Do
> >> you
> >> use a reqest tracking tools for this, or are there maybe other smart
> ways
> >> of
> >> doing this? Are there tools other than RT that may be more suitable for
> a
> >> tracking reqests within a small number of sysadmins?
> >>
> >>
> >> Best regards,
> >> Kenneth Holter
> >
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