Request-tracking system for system administrators

[m.roth at 5-cent.us]

> Thanks for all the great suggestions.
>
> I've come across a couple of request-tracking tools at work that other
> departments are using, so I'm gonna check out these too. They are Quality
> Center by HP and Jira by Atlassian. If these fulfill our requirements
> we're probably gonna go for one of them. Any comments of either of them
> are welcome.

jira is not light-weight, and I think requires a d/b. Their support is
reasonably good. It does cost.

        mark
>
> On Sun, Oct 25, 2009 at 1:45 AM, Ahmed Sharif
> <ahmed.sharif.bd at gmail.com>wrote:
>
>> You can also try dotprojects. Its a nice issue tracking tool.
>> Regards,
>> Ahmed Sharif
>>
>> On 10/22/09, Anton Hofmann <doomrunner.lists at gmail.com> wrote:
>> > -----BEGIN PGP SIGNED MESSAGE-----
>> > Hash: SHA1
>> >
>> > Hi Kenneth,
>> >
>> > we're using OTRS in the ITSM version, thats a ITIL compliant and Open
>> Source
>> > IT service management
>> > solution.
>> >
>> > a short extract from the hp:
>> >
>> > OTRS is an Open source Ticket Request System (also well known as
>> trouble
>> > ticket system) with many
>> > features to manage customer telephone calls and e-mails. The system is
>> built
>> > to allow your support,
>> > sales, pre-sales, billing, internal IT, helpdesk, etc. department to
>> react
>> > quickly to inbound
>> > inquiries. Do you receive many e-mails and want to answer them with a
>> team
>> > of agents? You're going
>> > to love the OTRS!
>> >
>> >
>> > And yeah thats true, we love OTRS :)
>> >
>> > Regards
>> >
>> > Anton
>> >
>> >
>> > Kenneth Holter schrieb:
>> >> Hi.
>> >>
>> >>
>> >> In my organization we're using Remedy as the official
>> request-tracking
>> >> tool.
>> >> I work as a linux sysadmin, and see the need for a tool to record and
>> >> track
>> >> requests directed at me and my linux sysadin collague. Using Remedy
>> for
>> >> such
>> >> internal tracking tool doesn't seem like the way to go, so we need
>> some
>> >> other way of managing a central repository of requests.
>> >>
>> >> I've come accross Best Practical RT (http://bestpractical.com/rt/),
>> but
>> >> haven't had the time to install it yet. But meanwhile I'd like to
>> hear
>> >> from
>> >> others how they manage reqests when there are more than one sysadmin.
>> Do
>> >> you
>> >> use a reqest tracking tools for this, or are there maybe other smart
>> ways
>> >> of
>> >> doing this? Are there tools other than RT that may be more suitable
>> for
>> a
>> >> tracking reqests within a small number of sysadmins?
>> >>
>> >>
>> >> Best regards,
>> >> Kenneth Holter
>> >
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