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RE: P.S. - RE: [redhat-list] updates pending question




-----Original Message-----
From: redhat-list-bounces redhat com [mailto:redhat-list-bounces redhat com] On Behalf Of m roth 5-cent us
Sent: Friday, May 10, 2013 5:32 PM
To: General Red Hat Linux discussion list
Subject: RE: P.S. - RE: [redhat-list] updates pending question

Constance   Morris wrote:
> [mailto:redhat-list-bounces redhat com] On Behalf Of m roth 5-cent us
> Constance   Morris wrote:
>> [mailto:redhat-list-bounces redhat com] On Behalf Of m roth 5-cent us
<MVNCH>
> So you now have only two people that are having problems, and both of 
> them have the same errors?
>
> Yes, 2 with the same error login message and 1 with a different error 
> login message.

Have you called those folks, and had them check their configuration? Make sure that it's correct - and make sure you know for *sure* what it's
*supposed* to be before you call them.

'Night - have a good weekend.

      mark

--

Hey Mark,
Thank you so much for all your help and troubleshooting. I wanted to let you know that it is working now.
The same co-worker who had given me the advice about looking to see if the sshd and sftp versions were the same, etc. took a look at the system for me.
He tried logging in as each one using FileZilla and when that worked he let me know I did not have a problem anymore - as I must have fixed it. 
I told him I had been able to log in as them to FileZilla, but still not expression web (which expression web was the concern since they did not use filezilla).
So he asked me to go over how they login step-by-step. Apparently, the way the previous portal admin had set things up for them to login was wrong. So when I ran the 506 needed updates the user config files were changed as you had mentioned.
He had me try a different sftp url address in the login procedure and it worked. You were right that the problem was with user configuration.

I couldn't have done it without all your help and advice and the many changes you advised me to make, so thank you very much!!!
And, you'll be happy to know I'm getting the books you and I think Robert mentioned I should start reading. 

I'd prepare a meal for you and your family to show my appreciation, but virtual meals just don't taste as good. :-)  

Thank you so much for your patience, humor, detailed advice and willingness to assist a newbie at troubleshooting. I hope I can return the favor someday, but I will definitely pass on the knowledge to others.

Thanks,
Constance

Constance Morris
OCIS - Portal Admin
Dalton State College



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