P.S. - RE: [redhat-list] updates pending question

[Constance Morris]

-----Original Message-----
From: redhat-list-bounces at redhat.com [mailto:redhat-list-bounces at redhat.com] On Behalf Of m.roth at 5-cent.us
Sent: Monday, May 13, 2013 1:34 PM
To: General Red Hat Linux discussion list
Subject: RE: P.S. - RE: [redhat-list] updates pending question

Constance   Morris wrote:
> [mailto:redhat-list-bounces at redhat.com] On Behalf Of m.roth at 5-cent.us
> Constance   Morris wrote:
>> [mailto:redhat-list-bounces at redhat.com] On Behalf Of m.roth at 5-cent.us
>> Constance   Morris wrote:
>>> [mailto:redhat-list-bounces at redhat.com] On Behalf Of 
>>> m.roth at 5-cent.us
> <MVNCH>
>> So you now have only two people that are having problems, and both of 
>> them have the same errors?
>>
>> Yes, 2 with the same error login message and 1 with a different error 
>> login message.
>
> Have you called those folks, and had them check their configuration? 
> Make sure that it's correct - and make sure you know for *sure* what 
> it's
> *supposed* to be before you call them.
>
> Hey Mark,
> Thank you so much for all your help and troubleshooting. I wanted to 
> let you know that it is working now.
> The same co-worker who had given me the advice about looking to see if 
> the sshd and sftp versions were the same, etc. took a look at the 
> system for me.
<snip>
> So he asked me to go over how they login step-by-step. Apparently, the 
> way the previous portal admin had set things up for them to login was wrong.

Oh, lovely - they knew they had a problem, and didn't tell you, and just took a hike.

> So when I ran the 506 needed updates the user config files were 
> changed as you had mentioned.

User-edited config files don't get changed....

> He had me try a different sftp url address in the login procedure and 
> it worked. You were right that the problem was with user configuration.
>
> I couldn't have done it without all your help and advice and the many 
> changes you advised me to make, so thank you very much!!!
> And, you'll be happy to know I'm getting the books you and I think 
> Robert mentioned I should start reading.

Excellent. Glad to help - you were clearly working hard on your own. The folks who annoy me here, and on the CentOS list, are the ones who drop in, and ask vague questions, and basically appear to expect us to do their jobs for them (for free).
>
> I'd prepare a meal for you and your family to show my appreciation, 
> but virtual meals just don't taste as good. :-)

Yeah, yeah. I see Dalton's in GA - I'm up in DC, and the next time I'm south will be Labor Day weekend in San Antone for Worldcon, so not near you at all.
>
> Thank you so much for your patience, humor, detailed advice and 
> willingness to assist a newbie at troubleshooting. I hope I can return 
> the favor someday, but I will definitely pass on the knowledge to others.

And that is always the right response - pass it on.

        mark

--------

ROFL - Are you sure you're not a detective? Your detecting skills are dead on. :-)

Thanks! :-)
Constance