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***// SCHEDULED MAINTENANCE REPORT //***<br>
Date of Outage: <span class="Object"
id="OBJ_PREFIX_DWT46871_com_zimbra_date"><span class="Object"
id="OBJ_PREFIX_DWT46872_com_zimbra_date"><span class="Object"
id="OBJ_PREFIX_DWT46890_com_zimbra_date">December 7</span></span></span>,
2014<br>
Outage Start: 12:00am ET (UTC -0500)<br>
Outage End: 9:00am ET (UTC -0500)<br>
Duration of the Outage Window: Approximately 9 hours<br>
<br>
People/Groups Impacted: Customers using <span class="Object"
id="OBJ_PREFIX_DWT2551_com_zimbra_url"><span class="Object"
id="OBJ_PREFIX_DWT2552_com_zimbra_url"><span class="Object"
id="OBJ_PREFIX_DWT2610_com_zimbra_url"><a target="_blank"
href="https://access.redhat.com/support/cases">https://access.redhat.com/support/cases</a></span></span></span><br>
Sites Affected: <span class="Object"
id="OBJ_PREFIX_DWT2553_com_zimbra_url"><span class="Object"
id="OBJ_PREFIX_DWT2554_com_zimbra_url"><span class="Object"
id="OBJ_PREFIX_DWT2611_com_zimbra_url"><a target="_blank"
href="https://access.redhat.com">https://access.redhat.com</a></span></span></span><br>
<br>
Reason for outage: Scheduled maintenance on case management
infrastructure.<br>
<br>
During the planned outage window:<br>
Users will be unable to interact with support cases online for the
duration of the outage, including opening new cases or
viewing/modifying existing cases. <br>
Customers will still be able to gain assistance for technical issues
during the outage by contacting Red Hat Technical Support.<br>
<span class="Object" id="OBJ_PREFIX_DWT2555_com_zimbra_url"><span
class="Object" id="OBJ_PREFIX_DWT2612_com_zimbra_url"><a
target="_blank"
href="https://access.redhat.com/support/contact/technicalSupport.html">https://access.redhat.com/support/contact/technicalSupport.html</a></span></span><br>
<br>
The remainder of the Red Hat Customer Portal including downloading
software, managing subscriptions, searching and viewing
knowledgebase solutions and <br>
discussions will not be affected by this outage.<br>
<br>
If you have questions about this outage, please contact a regional
Customer Service representative:<br>
<span class="Object" id="OBJ_PREFIX_DWT2556_com_zimbra_url"><span
class="Object" id="OBJ_PREFIX_DWT2613_com_zimbra_url"><a
target="_blank"
href="https://access.redhat.com/customerservice">https://access.redhat.com/customerservice</a></span></span><br>
<br>
For more information about our Outage Policy:<br>
<span class="Object" id="OBJ_PREFIX_DWT2557_com_zimbra_url"><span
class="Object" id="OBJ_PREFIX_DWT2614_com_zimbra_url"><a
target="_blank"
href="https://access.redhat.com/site/support/policy/red_hat_network">https://access.redhat.com/site/support/policy/red_hat_network</a></span></span><span
class="Object" id="OBJ_PREFIX_DWT46877_com_zimbra_url"><span
class="Object" id="OBJ_PREFIX_DWT46894_com_zimbra_url"><a
target="_blank"
href="https://access.redhat.com/site/support/policy/red_hat_network"></a></span></span>
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