[rhn-users] RHN not recognizing necessary patches

[Norman Elton]

Bret (and Todd),

Thanks for looking into this. It's a relief to see @redhat.com on your 
e-mail addresses.

> 1.  What emails are you receiving?  Ones from RHN, or general errata
>     alerts?

I'm getting RHN Errata Alerts. It explains the errata, then lists the 
systems that require updating. In most cases, it's all my systems.

> 2.  What machines is this happening on?  rhel 2.1?  rhel 3?

All the afflicted machines are RHEL 3.

> 3.  What versions of rpm and up2date are the machines running?

I checked one of the afflicted machines. It's running rpm-4.2.2-0.14 
and up2date-4.2.16-1

> 4.  Are you doing any local rpm installations using the rpm
>     commandline utility on the machines in question?

Not very often. Every once in a blue moon I'll install an RPM by hand.

> 5.  Do you have the bugzilla # for the bug you filed handy?

Bugzilla #123381. If it helps, my login name is WMNetworking.

Norman

------------------------------------------------------
Norman Elton
Information Technology - Network Engineering
College of William & Mary
757-221-7790


On May 26, 2004, at 11:33 AM, Bret McMillan wrote:

> On Wed, May 26, 2004 at 10:58:03AM -0400, Norman Elton wrote:
>> Help!
>>
>> For the past few weeks, when I login to RHN, all of my machines appear
>> up to date (they have the blue checkmark), however, I'm getting 
>> e-mails
>> stating that they all need patches. Using RHN, I verify that specific
>> RPMs are installed and out of date, yet, the Errata screen shows
>> nothing.
>>
>> If I run "up2date -p" to refresh the package profile, everything 
>> starts
>> working again and I can push out errata. Unfortunately, the next time
>> an errata comes out, I am forced to refresh the profile again before
>> RHN will recognize that the machine is out of date.
>>
>> I've called tech support, customer service, posted a bugzilla bug, 
>> used
>> the RHN feedback form, and posted this issue on the general RedHat
>> mailing list. Nobody has been able to help.
>
> 1.  What emails are you receiving?  Ones from RHN, or general errata
>     alerts?
>
> 2.  What machines is this happening on?  rhel 2.1?  rhel 3?
>
> 3.  What versions of rpm and up2date are the machines running?
>
> 4.  Are you doing any local rpm installations using the rpm
>     commandline utility on the machines in question?
>
> 5.  Do you have the bugzilla # for the bug you filed handy?
>
> Thanks,
>
> --Bret