[rhn-users] Why no fix to daily RHN status emails

[Máirín Duffy]

Hi Daryl,

Daryl Herzmann wrote:
> https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=198273
> 
> My goodness, posted 10 July 2006!  You would think this is a simple fix, 
> but that bugzilla entry got wrapped up other enhancements or something 
> and currently has FAILS_QA!   What is going on?
> 
> I opened a support ticket to try and figure out what is going on and am 
> told it will be fixed in March!
> 
> Perhaps fixing simple spacing takes 8 months, considering it took 2 
> months just to get Auto-apply errata working again last year.

Unfortunately, the complexity of a fix for an issue isn't the only 
factor in determining how quickly the fix will be released.

I completely understand your confusion at why such a simple bug could 
not be fixed quickly, but please understand that the development and 
maintenance of a product as large as Red Hat Network is more complex 
than it appears on the surface. It was determined that this bug would 
most appropriately be aligned to the RHN 5.0 release, considering a 
number of factors including bugs of higher priority and severity and 
available resources. Since this bug was aligned to the RHN 5.0 release, 
it might be fixed in March since that is the current tentative release 
date for RHN 5.0.

The 'FAILS_QA' state of that bug in particular means it's already been 
reviewed by QA and some progress has been made towards addressing the 
issue. It's quite typical for bugs to flip between FAILS_QA and ON_QA 
during the development process.

I hope this explanation helps; in either case I apologize about the bug.

~m